Content Claims Specialist - Field

Crawford & Company (Canada) Inc.; Regina; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A national insurance service provider is recruiting for a Content Claims Specialist in Regina, Saskatchewan. This role offers flexible working arrangements including hybrid and fully remote options. The specialist will manage inventory and valuations for total loss claims, ensuring quality service and timely processing. Strong communication and customer service skills are essential, along with the ability to work independently and adapt to changes.

Qualifications

• Background experience in the Property claims industry would be an asset.
• Employee must provide their own high-speed internet service.
• Willingness to learn and continuously improve.

Responsibilities

• Conduct onsite visits to meet adjusters and policyholders.
• Ensure quality turnaround of all claims.
• Complete and submit detailed work/time logs daily.
• Maintain claim-related notes in the company's platform.

Skills

Customer service skills

Strong communication skills

Computer skills (MS Office/Outlook)

Ability to work independently

Adaptability to change

Education

Secondary School diploma

Job description

Overview

We are currently recruiting for a Content Claims Specialist to join our Edjuster team in Regina, Saskatchewan, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements. Edjuster is a division of Crawford & Company (Canada) Inc.

This role requires frequent interactions in English and requires reading and preparing documents in English on a frequent basis.

The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

• With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company's property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils.
• Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
• Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
• edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

Responsibilities

As part of this role, responsibilities included, but are not limited to the following:

• Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
• Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
• Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
• Complete/submit detailed work/time logs daily, for all claim task completed.
• Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
• Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Qualifications

• A Secondary School diploma.
• Ability to work independently in most circumstances, with minimal supervision.
• Some prior background/experience in the Property claims industry would be considered an asset.
• Be able to provide an adequate workspace, free of noise.
• Employee must provide their own high-speed internet service.
• Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
• Own vehicle and valid driver’s license.
• Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
• Strong computer skills (MS Office/Outlook, etc.).
• Strong communication skills.
• Demonstrated ability to adapt to change and new technology.
• Willingness to learn and continuously improve.