Contact Centre Representative (Telephone Banking Inbound, Bilingual English/Mandarin or Cantonese)

Canadian Imperial Bank of Commerce; Toronto; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Inbound Financial Services Representative for a full-time permanent position. You'll engage in meaningful conversations, assist clients with banking inquiries, and identify opportunities for financial solutions. The role offers flexibility to work remotely with occasional on-site requirements. Ideal candidates will have strong communication skills and a deep understanding of banking products.

Qualifications

• Excellent verbal communication skills to engage with clients.
• Ability to identify and resolve issues effectively.
• Proficiency in digital banking capabilities.

Responsibilities

• Serve as the first point of contact for clients.
• Resolve client inquiries regarding banking needs.
• Identify opportunities for financial solutions.

Skills

Client-focused communication

Problem solving

Knowledge of banking products

Flexibility in working hours

Job description

Overview

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com.

What you’ll be doing

You’ll work in a fast-paced Contact Centre where you’ll have meaningful client-focused conversations. As an Inbound Financial Services Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll deepen relationships by understanding the client’s needs, and quickly resolving issues or problems. You’ll proactively identify opportunities to match clients with the right products and solutions that will enable their financial success. Products and solutions will include bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more. You’ll educate and assist clients using CIBC digital capabilities. You’ll use your knowledge to proactively identify opportunities to match clients with the right products and solutions that will enable their financial success.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on occasional basis.

Please note that the start date is January 12th, 2026 and it's a full-time permanent position.

Our Contact Center is open Monday to Friday from 7:00am to 12:00am and Saturday 7:00am to 10:00pm EST. You're flexible to work between those hours which include evenings and weekends.

CIBC has embarked on an Agent@Home remote work program and all employees may be given the opportunity to work from home, if you can meet the Agent@Home program requirements. The expectation is that you must be able to attend your primary CIBC location within two hours upon request.