Contact Centre Representative

CARSTAR; Hamilton; On-site; CAD 30,000 - 60,000; Part time

Job summary

An automotive service company is seeking a part-time Contact Centre Representative in Hamilton, Ontario. The role involves managing inbound and outbound calls, coordinating appointments, and conducting follow-up calls. Ideal candidates are bilingual, possess strong communication skills, and have experience in a contact centre. The starting wage is $14 per hour with preferred afternoon/evening availability.

Qualifications

• Ability to interact with all levels of personnel.
• Experience in a Contact Centre environment preferred.
• Experience in the automotive industry is an asset.

Responsibilities

• Function as an expediter of all incoming and outgoing calls.
• Manage and coordinate appointments.
• Conduct customer experience follow-up calls.

Skills

Bilingualism (English / French)

Strong communication skills

Computer literacy

Decision making

Organization

Ability to work under pressure

Job description

CARSTAR is seeking a part‑time Contact Centre Representative to work in their growing Contact Centre at our Corporate Head Office in Hamilton, Ontario. This position involves inbound and outbound calls for Canada and the US. The Contact Centre hours of operation are 8 am to 9 pm Monday to Friday. Weekend hours 8 am‑4 pm. We are looking for candidates who can commit to 30 hours per week. This is a great opportunity for someone seeking the flexibility of a part‑time position in an office environment. Afternoon / evening and weekend availability is preferred, but not required. The starting wage is $14 per hour.

Responsibilities

• Function as an expediterof all incoming and outgoing calls
• Manage and coordinate appointments for CARSTAR
• Conduct customer experience follow‑up calls for CARSTAR
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being following and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible / adaptable to constant change

Qualifications and Competencies

• Bilingualism (English / French) and / or Spanish is an asset
• Strong communication skills (reading, writing, speaking, listening)
• Experience in a Contact Centre environment or related field is preferred
• Shows predominate skills in computer literacy
• Ability to apply good judgment in quick decision making
• Exceptional organization and time management skills
• Works well under pressure
• Strong tact and diplomacy; ability to interact with all levels of personnel
• Experience in the automotive industry andasset (but not required)