contact centre manager

DOCUDAVIT SOLUTIONS INC.; Toronto; On-site; CAD 85,000 - 100,000; Full time

Job summary

A leading technology solutions provider in Toronto is looking for a skilled individual to help resolve technical issues. This permanent position requires at least a Bachelor's degree and 2 years of experience. Responsibilities include training staff, preparing reports, and monitoring productivity. Candidates should have strong problem-solving skills and proficiency in MS Office. Attractive benefits include a healthcare plan and free parking.

Benefits

Health care plan

Free parking available

Qualifications

• 2 to less than 3 years of relevant experience.
• Must pass a criminal record check.
• Ability to train and coordinate with teams.

Responsibilities

• Sort technical problems using established procedures.
• Monitor and evaluate performance and productivity.
• Prepare and submit reports on operations.

Skills

Problem-solving

Technical advice

MS Office proficiency

Organizational skills

Interpersonal awareness

Education

Bachelor's degree

Job description

Education : Bachelor's degree

Experience : 2 years to less than 3 years

Budgetary responsibility

• 0 - $100,000

Tasks

• Sort the technical problems in order to help the employee with established procedures
• Monitor and evaluate
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Prepare and submit reports
• Establish work schedules and procedures
• Co-ordinate activities with other work units or departments
• Train staff / workers in job duties, safety procedures and company policies
• MS Office

Supervision

• 11-15 people
• Customer service clerk

Security and safety

• Criminal record check

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Accurate
• Dependability
• Organized
• Reliability
• Team player
• Interpersonal awareness

Health benefits

• Health care plan

Other benefits

• Free parking available
• Work Term : Permanent
• Work Language : English
• Hours : 35 to 40 hours per week