contact centre agent - customer service

Government of Canada; Saint-Georges; On-site; CAD 30,000 - 60,000; Full time

Job summary

A public sector organization is seeking a customer service representative to handle inquiries and complaints at their retail location in Saint-Georges, Canada. The role requires strong communication skills and the ability to work efficiently with clients. Benefits include health care coverage and group insurance. This is an on-site position with no remote working options.

Benefits

Disability benefits

Health care plan

Group insurance benefits

Life insurance

Free parking available

Learning/training paid by employer

On-site recreation and activities

Travel insurance

Wellness program

Qualifications

• 1 year to less than 2 years of experience in customer service.
• Ability to handle customer complaints and provide information effectively.
• Knowledge of billing procedures and refunds.

Responsibilities

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Perform general office duties.
• Receive and log complaints.
• Consult with clients after sale to provide ongoing support.

Skills

Customer service skills

Excellent written communication

Excellent oral communication

Punctuality

Team player

Client focus

Education

Secondary (high) school graduation certificate

Tools

Electronic mail

Job description

Languages

French

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On Site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail business
• Retail or wholesale furniture store

Responsibilities

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Copywrite
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Schedule transportation conveyances
• Balance daily transactions

Experience and specialization: Computer and technology knowledge

• Electronic mail

Specialization/experience: business sales and services

• Distribution

Additional information: Security and safety

• Criminal record check
• Reference required

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site recreation and activities
• Travel insurance
• Wellness program