Contact Center Service Specialist - Chatsworth

Premier America Credit Union; Canada; On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Subsidized health care

Paid vacation

401k plan

Educational assistance

Job summary

Premier America Credit Union is looking for a dynamic Contact Center Service Specialist to deliver exceptional member services. Responsibilities include account management, answering inquiries, and promoting financial products.

The role requires at least 2 years in a customer-facing environment and strong communication skills. Candidates who are bilingual in Spanish are preferred. Competitive pay and benefits are provided.

Qualifications

• 2+ years of experience in a member/customer facing role.
• General understanding of credit union products and services.
• Experience in financial institution call center or branch office preferred.

Responsibilities

• Perform effective and accurate member service functions.
• Educate and promote Credit Union's products and services.
• Respond to member inquiries and concerns professionally.

Skills

Customer service experience

Bilingual Spanish

Communication skills

Knowledge of credit union policies

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Contact Center Service Specialist

Overview

We are seeking a dynamic Contact Center Service Specialist, who is experienced with performing a broad variety of Contact Center member services, including but not limited to, opening and closing accounts, ordering checks for members, debit card orders, processing mail and wire requests, answering member questions regarding Credit Union services.

What You Will Do

• Assumes responsibility for ensuring member service functions are performed in an effective, accurate, professional, and efficient manner according to the Credit Unions’ established policies, standards and security procedures.
• Represents the Credit Union in a courteous and professional manner.
• Properly identify members before disclosing account information.
• Identify member concerns in to expedite resolutions and provide excellent member experience.
• Educate, promote, and refer the Credit Union’s products and service that meet our member’s financial needs.
• Answer more complex questions and provide resolution for members and staff.
• Assist with inbound requests received via other channels such as Live Chat and Chatbot, service events and secured messages as needed.
• Ensure that all member account information is secured at day end or properly disposed.
• Perform outbound calls, fax information, assist with new hire team members, mentoring and follow up on members’ requests.
• Actively and professionally cross-sell the Credit Union’s products and services
• Provide advanced understanding of IRA products and services.

Requirements

What We Are Looking For

• High school graduate or equivalent
• General knowledge of credit union policies and procedures.
• General understanding of credit union products and services.
• A minimum of (2) two years of experience working in a member/customer facing environment.
• Bilingual Spanish speaker preferred.
• Experience working in a financial institution call center or branch office strongly preferred.
• Experience working with account management and transaction processing software is required.
• Excellent communications and public relations skills.
• Ability to use a personal computer and related software applications including Microsoft Word and Excel.

Pay Grade Info

The base pay range for this position is: $23 - $28 / hourly

Perks Important to You

• Competitive pay
• Subsidized health care including medical, dental and vision
• FSA and HSA
• Company-Paid Life and A&D insurance
• Discounts on loans (must be a member)
• Paid Vacation, Holiday, and Sick time
• 401k Retirement Saving Plan with a 6% safe harbor employer match
• Educational Assistance Program and more!

Equal Opportunity Employer Veterans/Disabled