Contact Center Program Manager

Cognizant; Calgary; Remote; CAD 116,000 - 183,000; Full time

Job summary

A global technology services provider is seeking a motivated Contact Center Program Manager to manage and oversee multiple projects. The ideal candidate will have 10–12 years of experience in program management, is fluent in Portuguese and English, and possesses strong analytical and communication skills. This is a remote position available to applicants in Canada or the United States, offering an annual salary between $83,000 and $130,000, along with a comprehensive benefits package.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan with contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 10–12 years of experience in program management.
• Proficiency in Portfolio & Project Management (PPM) tools and software.
• Ability to work effectively in a hybrid model.

Responsibilities

• Lead the planning and execution of multiple projects.
• Monitor project progress and performance.
• Collaborate with stakeholders to define project goals.

Skills

Fluent in Portuguese

Strong analytical skills

Excellent communication

Problem-solving abilities

PPM expertise

Tools

PPM tools

Job description

The Role:

Cognizant is seeking a motivated and innovative Contact Center Program Manager that will be responsible for overseeing and managing multiple projects within the organization, ensuring alignment with strategic goals. Your role will involve coordinating with various teams to ensure successful project delivery and optimizing project management processes

Responsibilities:

• Lead the planning and execution of multiple projects, ensuring alignment with strategic objectives.
• Oversee project timelines, budgets, and resources to ensure completion on time and within scope.
• Provide guidance and support to project teams, facilitating communication and collaboration across departments.
• Develop and implement project management methodologies and best practices to enhance efficiency.
• Monitor project progress and performance, identifying and addressing issues or risks.
• Collaborate with stakeholders to define project goals, objectives, and deliverables.
• Utilize Portfolio & Project Management (PPM) tools to track project status and generate reports.
• Ensure compliance with company policies, procedures, and industry standards.
• Foster a culture of continuous improvement, encouraging feedback and innovation.
• Coordinate with external vendors and partners to support project delivery.
• Provide regular updates to senior management on project status, risks, and opportunities.
• Support the development of project management skills within the organization through training and mentoring.
• Drive adoption of new technologies and tools to enhance project management processes.

Requirements:

• Experience: 10–12 years in program management.
• Technical Skills: Strong background in Portfolio & Project Management (PPM).
• Must be fluent in Portuguese and English

Qualifications:

• Experience with PPM expertise.
• Excellent communication and interpersonal skills; ability to work effectively in a hybrid model.
• Strong analytical and problem-solving abilities focused on achieving project goals.
• Proven track record managing multiple projects simultaneously with successful delivery.
• Proficiency in PPM tools and software for portfolio management and reporting.
• Commitment to continuous improvement and innovation in project management practices.

Work Authorization:

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)

Location:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada or United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Salary and Other Compensation:

The annual salary for this position is between $83,000 – $130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan