Contact Center Performance Leader & Coach

The Travel Corporation; Canada; Presencial; CAD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The Travel Corporation in Canada is seeking a Service Performance Leader for its Contact Center. You will coach and develop a high-performing team of agents, drive guest satisfaction, and ensure quality, productivity, and efficiency.

You will rely on operational data, quality insights, and customer feedback to remove barriers and deliver sustainable improvements. Strong leadership, data literacy, and exceptional communication are essential.

Formación

• 2+ years in contact center leadership.
• Experience with Genesys Cloud is a big plus.
• Familiar with performance metrics.

Responsabilidades

• Lead and coach a high-performing contact center team.
• Drive guest satisfaction and service level targets.
• Analyze data to identify improvements.
• Collaborate with cross-functional teams.

Conocimientos

Leadership

Coaching

Performance metrics

Customer experience

Data analysis

Communication

Herramientas

Genesys Cloud

Salesforce

Microsoft Office

Descripción del empleo

The Travel Corporation in Canada is seeking a Service Performance Leader for its Contact Center. You will coach and develop a high-performing team of agents, drive guest satisfaction, and ensure quality, productivity, and efficiency.

You will rely on operational data, quality insights, and customer feedback to remove barriers and deliver sustainable improvements. Strong leadership, data literacy, and exceptional communication are essential.