Consultant, ICT Systems Engineering, Level 3, Epic

Bell; Winnipeg; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Epic, a Bell MTS family company, seeks a Consultant, ICT Systems Engineering to deliver managed IT services for a diverse client portfolio. You’ll diagnose end-user productivity issues, plan and maintain hardware/software resources, and lead infrastructure projects while mentoring teammates.

Role emphasizes independent work and collaboration in a hybrid environment, with strong emphasis on security, data integrity and optimal performance. 4–5+ years’ MSP experience preferred.

Qualifications

• Minimum of 5 years of industry experience, preferably in a Managed Services environment.
• Professional level certification in VCP, MCSA, MCSE, CCNA, CCNP or ITIL.
• Strong knowledge of virtualization technologies including vSphere, vCenter, Hyper‑V.
• Experience with vSwitches, iSCSI/NFS, HA and clustering.
• Active Directory administration, WSUS, Defender for Endpoint, group policy, MS SQL, DHCP, DNS.
• Experience with Workspace ONE UEM and PowerShell scripting.
• Knowledge of networking: firewalls, routers, VPNs, DNS, DHCP.

Responsibilities

• Provide end-user IT support and problem resolution for software, configuration and infrastructure issues.
• Investigate, troubleshoot, and resolve client infrastructure and application incidents.
• Log tickets and resolutions in the service desk system; prioritize by severity.
• Document and audit service events; create detailed reports.
• Perform infrastructure maintenance: backups, resource monitoring, patching.
• Conduct IT infrastructure audits and recommend improvements.
• Develop, administer and maintain security and integrity policies.
• Upgrade hardware/software and manage user access; lifecycle management.
• Mentor team members and contribute to projects with automation skills.

Skills

PowerShell scripting

PSAppDeployToolkit

Active Directory

Group Policy

DNS

DHCP

MS SQL

Intune

Configuration Manager

Workspace ONE UEM

Networking

Firewalls

vSphere / Hyper‑V

ConnectWise/ServiceNow

Education

VCP

MCSA

MCSE

CCNA

CCNP

ITIL

Tools

1E Tachyon

1E Shopping

HP Web JetAdmin

ConnectWise Automate

ServiceNow

Virtualization tools

Job description

A proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them.

New employees at Epic enter a dynamic workplace operating in a sophisticated, high-technology industry. To put it simply, we challenge our people every day to embrace change and innovation. We also recognize that talented, creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people.

The bottom line: we’re looking for innovative, flexible, team-oriented individuals with an appetite for the excitement and constant changes of the IT industry.

Summary

The Consultant, ICT Systems Engineering at Epic is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. As part of Epic’s Managed Services team, the Consultant will be responsible for delivering managed services to our portfolio of customers ranging from small business to international enterprises. They are responsible for planning, developing, installation, configuration, auditing, and maintenance of client hardware, software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization’s priorities and enabling clients to do their work effectively. The Consultant is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. They will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. In this role, employees combine their technical skills with their leadership abilities.

Key Responsibilities

• Provide end-user IT support and problem resolution via various communication channels, addressing software, configuration, and infrastructure issues (server hardware, virtualization, routing/switching, NAS/SAN storage, backup, and security)
• Independently investigate, troubleshoot, and resolve client infrastructure and application support incidents, escalating as needed
• Log tickets and resolutions accurately in the service desk system, prioritizing based on severity
• Document and audit service events, creating detailed documentation and reports
• Implement infrastructure maintenance routines, including log checks, backups, and resource monitoring
• Conduct IT infrastructure audits, research improvements, and recommend solutions aligned with industry best practices
• Provide specifications for new infrastructure components
• Develop, administer, and maintain policies and procedures for system security and integrity
• Perform hardware/software upgrades, patch management, and lifecycle management. Manage and maintain user access
• Contribute to projects as a technical resource, leveraging automation/scripting skills, while also serving as an escalation point and providing mentorship/training to team members

Critical Qualifications

• Minimum of 5 years of industry experience, preferably in a Managed Services environment
• Professional level certification in any of the following: VCP, MCSA, MCSE, CCNA, CCNP, ITIL
• Working knowledge of virtualization technologies including vSphere, vCenter, Hyper‑V.
• Experience working with vSwitches, iSCSI/NFS, HA and clustering.
• Working knowledge of Active Directory administration, WSUS, Microsoft Defender for Endpoint, group policy, MS SQL, DHCP, DNS.
• Working knowledge of Workspace ONE UEM
• Working knowledge of PowerShell scripting and PSAppDeployToolkit
• Working knowledge of networking technologies including configuration of firewalls, routers, intrusion detection and protection, switches, access points, Site‑to‑site and client VPN, dynamic routing, VLANs, DNS, DHCP
• Extensive Knowledge of Configuration Manager, Intune
• Experience with 1E Tachyon, 1E Shopping and HP Web JetAdmin
• Experience with Connectwise, Connectwise Automate, or ServiceNow
• Excellent verbal and written communication skills, strong organizational and analytical skills
• Ability to work independently as well as part of the team
• Overtime as required

Preferred Qualifications

• Valid Driver’s License with access to own vehicle
• Ability to occasionally travel within Manitoba
• Experience with Linux

#EPICjobs

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Non Management

Job Status:

Regular - Full Time

Job Location:

Canada : Manitoba : Winnipeg

Work Arrangement:

Hybrid

Application Deadline:

08/28/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Epic is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, MB, Winnipeg

Bell, one of Canada’s Top 100 Employers.