Construction Project Manager

SERVICEMASTER RESTORE MARKHAM; Vaughan; On-site; CAD 65,000 - 95,000; Full time

Job summary

A leading restoration company in York Region, Vaughan is seeking a Project Manager to oversee all aspects of restoration projects. This role requires managing timelines, budgets, and ensuring client satisfaction while coordinating with various stakeholders. The ideal candidate has extensive experience in project management, particularly in insurance restoration, and strong skills in negotiation and conflict resolution. This full-time, permanent position offers a competitive salary of CA$65,000.00 to CA$95,000.00 annually.

Benefits

Company car

Company events

Dental care

Life insurance

Vision care

Qualifications

• Minimum three years in insurance restoration project management.
• Proven ability to manage multiple projects and deadlines.
• Strong communication and client service skills.

Responsibilities

• Manage restoration projects from claim receipt to completion.
• Conduct research to execute projects as per SLA agreements.
• Prepare budgets and ensure project adherence to cost controls.

Skills

Project delivery

Construction techniques

Negotiation skills

Conflict resolution

Time management

Education

High School Diploma

Construction, Building Technology Diploma

Certification in Project Management (PMP)

Tools

Microsoft Excel

Xactimate

DocuSketch

Job description

Job Description

Pay : CA$65,000.00-CA$95,000.00 per year

Job Title : Project Manager

Division : Operations

Job Summary

Reporting to the Director of Operations, the Project Manager (PM) will be responsible for managing all aspects of the project from receiving the claim to successful completion of repairs including attending the loss initially to inspect, report and document findings, obtaining quotes from sub‑trades, completing and providing budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The PM will work with in‑house technicians and external sub‑trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and client Service Level Agreements (SLA’s). The PM will work closely with the organization to ensure feasibility and costing of projects are within company targets.

Duties & Responsibilities

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Restore maintains the right to modify job duties and responsibilities at its discretion.

Project Management

• Attend immediately various sites and prepare detailed scopes and estimates for insurance & non‑insurance jobs received including preliminary reports, sketches, photographs, moisture readings, etc.
• Respond immediately to emergency insurance and non‑insurance claims for losses and determine the cause of losses and report accordingly within 24 hours
• Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the SLA’s including obtaining sub‑trade quotes
• Confirm deductibles with the client and obtain payment prior to starting repairs
• Prepare budgets and communicate effectively to staff and sub‑trades
• Ensure all documents requiring approval and / or signature are collected prior to tasks occurring such as work authorizations, direction to pay, payment schedules, change orders, early withdrawal / release of liability and completion / satisfaction forms
• Manage all components of projects while ensuring customer satisfaction through a timely restoration processes is met and monitored
• Monitor and coordinate project activities with the insured individuals, clients, sub‑trades and other consultants
• Coordinate the daily activities of all project staff, construction trades and sub‑contractors, and utilize corrective action steps to keep the project on time and within target gross margin
• Assist in the resolution unforeseen incidents / additional work and / or other issues
• Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
• Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, i.e. plumbing, mechanical, electrical, structural, etc.
• Perform periodic site inspections of projects both prior to, during, and upon completion of mitigation and restoration to determine compliance with approved estimates
• Coordinate the permit process by reviewing permit applications, and received permits for accuracy
• Prepare and maintain timely and accurate documentation, reports and other materials including invoicing and required supporting documentation
• Track and review sub‑trade quotes, estimates, changes, invoices, and requests for payment meet company expectations for completeness and accuracy
• Review daily and meet weekly with the Project Manager Assistant (PMA) all pending assignments requiring estimates, revisions, updates, and invoicing to ensure files are up to date and current with SLA’s and Key Performance Indicator’s (KPI’s)

Communications

• Notify the required crews or subtrades and Project Manager Assistant with details of emergency work required on each project, including types and numbers of equipment, manpower and manpower hours, supplies, and accessibility to site
• Establish effective onsite communications and progress reporting processes with staff, sub‑trades, and clients
• Proactive in response(s) to all insured individuals / client and internal staff’s inquiries, concerns or complaints and resolve any issues as soon as possible including phone calls, emails and texts

General

• Attend scheduled Operations meetings
• Participate in ‘on‑call’ rotations
• Keep management abreast of any concerns or opportunities
• Review and support on collections of accounts receivables that may have an issue on
• Attend industry events as required
• Mediate and resolve disputes and code issues
• Ensuring compliance with health and safety and reporting requirements at all times
• Maintain professional conduct and appearance in all client facing activities
• Ensure high standards of workmanship and efficiency
• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Attend courses and seminars as required by management
• Obtain certifications as required by management
• Perform other duties as may be required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and / or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

• Ability to read blueprints, schematics, field drawings and plans
• A solid understanding of all construction trades and construction techniques
• Results‑oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Demonstrated success in project delivery and execution of project management methods
• Strong management, delegation, planning and leadership skills
• Highly effective negotiation, diplomatic and conflict resolutions skills
• Excellent facilitation of meetings, feedback sessions and briefings to create consensus among stakeholders
• Flexibility to adjust to shifting priorities and deadlines
• Demonstrated ability to exercise necessary cost control measures.
• Effectiveness in the areas of construction safety and productivity
• Effective and timely communication skills both written and verbal
• Ability to engage clients and deliver excellent service
• Thorough decision‑making skills
• Highly organized, strong attention to detail and ability to multi‑task
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable, and able to work effectively in a variety of settings
• Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
• Team player that fosters team‑based learning
• Works well independently and in a team environment

Educational Requirements

Education Required : High School Diploma

Other Education / Certification / Training preferred :

• Completion of a Construction, Building Technology Diploma or Engineering Degree
• Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
• IICRC Certifications are considered an asset

Work Experience Requirements

• Work experience required : Minimum three (3) years of work experience in insurance restoration and / or construction estimating / project management.

Technical Requirements

Equipment : Office Equipment (computers, cell phones, tablets, copiers, scanners, printers, faxes, etc.)

Software : Strong working knowledge of Microsoft computer software (e.g. Excel, Word, etc.), Outlook email

• Preference for candidates who posses Experience with Xactimate, XactAnalysis, Encircle, DocuSketch, and Matterport platforms

Job Types

Full‑time, Permanent

Benefits

• Company car
• Company events
• Dental care
• Life insurance
• Vision care

Ability to commute / relocate

• Woodbridge, ON : reliably commute or plan to relocate before starting work (required)

Application question(s)

• Are you comfortable with a rotating on call after hours schedule for emergency calls?

Education

• Minimum Secondary School (required)

Experience

• Project Management : Minimum 2 years (required)

Licence / Certification

• IICRC Certification (preferred)

Work Location

In person