Construction Coordinator – Customer Service and Warranty

Averton; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Averton is seeking a Construction Coordinator to support construction administration, customer care and warranty across for-sale and rental projects in Canada. You will coordinate service and repairs, manage records and ensure clear communication with homeowners and rental property managers.

Key responsibilities include coordinating inspections, turnovers, and closeout documentation, tracking warranty requests in Newstar, and collaborating with site teams, management, and accountants to deliver

Qualifications

• Three or more years of relevant experience in residential construction coordination, customer care or warranty.
• Practical knowledge of residential construction, handover and Alberta new-home warranty requirements.
• Experience with Newstar or similar software and proficiency in Microsoft Office.
• Strong customer service, communication, organization and follow-through skills.
• Ability to prioritize independently, handle difficult conversations and coordinate multiple stakeholders.

Responsibilities

• Maintain construction records, deficiency lists, and completion trackers.
• Coordinate pre-occupancy inspections, turnovers, possessions, and closeout docs.
• Manage customer communication from updates to warranty milestones.
• Record and track service and warranty requests in Newstar with next steps.
• Schedule assessments and repairs with homeowners, managers, trades and technicians.
• Coordinate rental service and warranty issues with third-party property managers.
• Monitor warranty budgets and report outstanding work and defects.
• Coordinate deposits/holdbacks releases with Accounting.
• Facilitate site walkthroughs and ensure safety and timely resolution.

Skills

Residential construction coordination

Customer care

Communication

Organization

Follow-through

Stakeholder coordination

Vehicle access

Tools

Newstar

Microsoft Office

Job description

Where design meets opportunity, and careers are built to last

Averton is an experienced, award-winning homebuilder, community developer and construction management company. We’re looking for a Construction Coordinator to support construction administration, customer care and warranty across our for-sale and rental projects.

You’ll keep information organized, coordinate service and repairs through completion, and provide clear, professional communication to homeowners and rental property managers.

Key responsibilities

• Maintain construction records, meeting actions, deficiency lists and completion trackers.
• Coordinate pre-occupancy inspections, construction turnover, possessions and handovers, including customer packages and closeout documentation.
• Manage customer communication from construction updates through possession and warranty milestones.
• Record and track service and warranty requests in Newstar, with clear next steps, responsible parties and completion dates.
• Schedule assessments and repairs with homeowners, rental managers, trades and the Service and Warranty Technician; confirm completion before closing requests.
• Coordinate rental service and warranty issues with third-party property managers, including access, resident communication and building handover.
• Administer Alberta New Home Warranty Program registrations, enrollments, documents and claims coordination.
• Monitor warranty budgets, review invoices within delegated approval limits, and report outstanding work, cost concerns and recurring defects.
• Track grading approvals, landscaping and architectural requirements, and coordinate deposit and holdback releases with Accounting.
• Manage Customer Insight surveys and follow-ups, and work with the delivery team to improve the customer experience.
• Complete site walkthroughs, follow safety requirements and elevate urgent concerns, disputed coverage and overdue commitments.

Qualifications and skills

• Three or more years of relevant experience in residential construction coordination, customer care or service and warranty.
• Practical knowledge of residential construction, handover and Alberta new-home warranty requirements.
• Experience with Newstar or similar software and proficiency in Microsoft Office.
• Strong customer service, communication, organization and follow-through skills.
• Ability to prioritize independently, handle difficult conversations and coordinate multiple stakeholders.
• Access to a vehicle for local site visits and appointments.
• Experience with rental housing or third-party property managers is an asset.

Working relationships

You’ll work closely with the Construction Manager, site teams, the Service and Warranty Technician, Project Management, Design and Accounting.

Why Averton

We offer a competitive salary and invest in our people. Our relationships with homeowners, partners and stakeholders are at the heart of how we build and deliver our communities.