Confidential Employer | Administration & Customer Service Representative

UpSourced HR; North Gate Village; On-site; CAD 45,000 - 60,000; Full time

Job summary

A confidential employer in the automotive services industry seeks an Administration / Customer Service Representative in Alberta. In this pivotal role, you'll manage customer inquiries, support internal teams, and ensure smooth operations. Ideal candidates have 3–5 years experience in customer service and administrative roles, particularly in automotive or insurance sectors, alongside strong organizational and communication skills.

Qualifications

• 3–5 years of progressive customer service experience, ideally in automotive or insurance.
• 3–5 years of administrative experience with proficiency in Excel.

Responsibilities

• Serve as the first point of contact for inquiries.
• Coordinate communication between clients and internal departments.
• Maintain accurate documentation and ensure compliance with company policies.
• Support staff on corporate procedures.
• Assist in departmental reporting.

Skills

Exceptional customer service

Strong analytical skills

Proficiency in Microsoft Office

Organizational capabilities

Education

Diploma or degree in Business Administration

Job description

Job Description

Exciting Opportunity Awaits You!

Are you passionate about delivering exceptional customer service and thriving in a fast-paced administrative environment?

A confidential employer in the automotive services industry is seeking an Administration / Customer Service Representative to join their dynamic team.

This isn’t just a job—it’s a chance to contribute to a reputable organization that values excellence, teamwork, and continuous improvement.

Summary

In this pivotal role, you’ll serve as the central point of contact for both administrative and customer service functions, ensuring smooth day-to-day operations that align with the organization’s high standards. You’ll act as a problem-solver and a liaison—supporting internal teams, clients, and partners to maintain a professional and efficient workplace.

Are You Our Ideal Candidate?

• Education : Diploma or degree in Business Administration, with a focus on customer service or operations.
• Experience : 3–5 years of progressive experience in customer service—preferably within insurance, automotive, or collision repair industries.
• Administrative Skills : 3–5 years of administrative experience with proficiency in Microsoft Office, particularly Excel.

Competencies

• Exceptional customer service and communication skills
• Strong analytical and organizational capabilities
• Professional presence and adaptability
• Quick learner with proficiency in software systems

Key Responsibilities

• Serve as the first point of contact for customer service and administrative inquiries.
• Coordinate communication between clients, insurance partners, and internal departments.
• Maintain accurate documentation and ensure compliance with company policies.
• Support and educate staff on corporate policies and operational procedures.
• Provide administrative support on special projects and assist in departmental reporting.
• Uphold company policies, including Health & Safety, Quality, and Human Resources standards.

Ideal Working Style

• Systematic, detail-oriented, and results-driven
• Professional and approachable, with an engaging personality
• Strong in multitasking and time management
• Resourceful, open-minded, and adaptable to change
• Self-motivated and comfortable working within defined reporting structures

Work Environment & Physical Requirements

• Primarily office-based, with a balance of sedentary and active tasks
• Includes regular keyboarding, walking, and occasional lifting (25–50 lbs.)

Requirements

Administration and customer service