Conference Services & Event Sales Manager

Accor Hotels; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent international hotel group in Calgary is seeking a Conference Services & Event Sales Manager. This role requires overseeing event management, maintaining client relationships, and ensuring exceptional service delivery. Ideal candidates have 3-5 years of hotel experience and strong organizational skills. The role offers opportunities for career development and additional employee benefits.

Benefits

Employee benefit card with discounted rates worldwide

Learning programs through our Academies

Opportunities for career development

Corporate Social Responsibility activities

Qualifications

• Minimum of 3-5 years hotel experience in a related area required.
• Working knowledge of Microsoft Office, including Word, Excel, PowerPoint.
• Previous experience in a luxury hotel brand preferred.
• Strong attention to detail required.

Responsibilities

• Offer professional and engaging service to clients.
• Confirm and maintain rapport with clients during events.
• Service event bookings from start to finish.
• Conduct pre-conference meetings to confirm details.

Skills

Customer service skills

Event management

Communication skills

Problem solving

Problem-solving abilities

Education

Post Secondary Degree/Diploma in a related field

Tools

Microsoft Office

Job description

Company Description

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Hawthorn Dining Room & Bar, 24-hour In-Room Dining and more than 19,000 sq.ft. of newly renovated event space, Fairmont Palliser is truly the place to be. Join us in delivering the iconic luxury experience.

Job Description

Conference Services & Event Sales Manager

At Fairmont, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Be an ambassador for our exceptional offerings as Event Sales and Services Manager, where you will liaise between multiple departments to meet the needs and exceed the expectations of your guests.

Reporting to the Director, Event Sales & Services, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Confirm all event related information with clients
• Establish and maintain rapport with clients prior to, during and post conference, encouraging repeat business
• Service event bookings from date of booking to departure, including meeting requirements. guest room requirements, guest room pickup, food & beverage and audio visual
• Actively book new local events and maintain existing client relationships
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Qualifications

• Minimum of 3-5 years hotel experience in a related area is required, with previous event leadership experience preferred
• Working knowledge of Microsoft Office, Word, Excel, PowerPoint
• Previous experience in a luxury hotel brand is preferred
• Post Secondary Degree/Diploma in a related field is an asset
• Proven ability to plan and execute events effectively with a strong attention to detail
• Excellent customer service skills, superior interpersonal skills, results-oriented and highly motivated
• Outstanding communication skills, both written and verbal
• Sophisticated & proven problem solving abilities

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS