Conference Centre Coordinator (12 month contract)

Groupe Compass Quebec ltée.; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading food services company in Calgary is looking for a Conference Centre Coordinator. This role involves liaising with clients, coordinating event logistics, and providing excellent customer service. The ideal candidate has at least 3 years of event planning experience, exceptional interpersonal skills, and proficiency in Microsoft Office. Join us and contribute to a diverse and inclusive work environment.

Benefits

Health benefits

Inclusive work culture

Career development opportunities

Qualifications

• Minimum of 3 years of event planning experience.
• Exceptional interpersonal and communication skills.
• Detail-oriented and ability to multitask.
• Highly responsible and trustworthy individual.

Responsibilities

• Work closely with clients to identify event needs.
• Coordinate and book meeting spaces through an online tool.
• Review event requirements and ensure protocols.
• Prepare daily and weekly event schedules.
• Provide exemplary customer service to clients.

Skills

Event planning experience

Interpersonal skills

Detail-oriented

Communication skills

Customer service skills

Proficiency in Microsoft Office

Job description

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group Canada operating in the business & industry sector. Along with providing IFM services to the Canadian Headquarters of several multi-national businesses, ESFM’s list of clients include household names in the Telecommunications, Entertainment, Pharmaceutical, Gas & Oil, Food Processing and Automotive markets.

ESFM self-performs 80% of all IFM solutions provided to clients. This model creates a consistent hospitality experience for our clients, resulting in higher engagement and productivity from their employees.

Job Summary

Now, if you were to come on board as one of our Conference Centre Coordinator, we’d ask you to do the following for us:

• Liaises and work closely with client business partners to identify their event/meeting needs
• Coordinate, monitor and book meeting spaces through an online booking tool
• Review event requirements such as room capacities, layout, event flow and food/beverage requirements offering. Schedule site tours if necessary
• Ensure each event coordinator understands protocols and the booking process
• Work with preferred caterers to place and finalize orders
• Prepare daily and weekly event schedules
• Conduct team meetings to review upcoming event details or communicate last minute changes
• Act to provide solutions and resolve problems to ensure service is never compromised
• Provide regular feedback to Hospitality Experience Managers communicating any issues/incidents that require escalation
• Prepare various reporting on a weekly/monthly basis
• Work closely with Planners if meetings require confidentiality, security, and fine details.
• Provide an exemplary professional level of customer service to greet executives, clients and external clients
• Other project/initiatives as assigned

Think you have what it takes to be our Conference Centre Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• A minimum of 3 years of event planning experience required
• Exceptional interpersonal skills.
• Detail-oriented and ability to multitask
• Highly responsible and trustworthy individual
• Excellent communication skills (written and verbal)
• Strong customer service and interpersonal skills
• Good client relationship skills
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.