Concierge Non Union

Sienna Senior Living; Keswick; On-site; CAD 35,000 - 55,000; Part time

Job summary

Join a compassionate team dedicated to enhancing the lives of residents in a supportive environment. As a Concierge, you will be the first point of contact, responding to inquiries and ensuring a warm welcome for all visitors. Your role is vital in creating a positive atmosphere, addressing needs with care, and providing clerical support to management. This position offers a unique opportunity to make a meaningful impact while working in a collaborative team focused on innovation and growth. Embrace the chance to contribute to a culture of service and connection in a rewarding role.

Qualifications

• Completion of grade 12 education is mandatory.
• Proven customer service skills through related work experience.

Responsibilities

• Respond to resident and visitor inquiries with a diplomatic approach.
• Promote excellent customer service in all interactions.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Organizational Skills

Multi-tasking

Computer Proficiency (MS Office)

Education

Completion of Grade 12 Education

Office Administration Courses

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Casual: on call basis (sick and vacation coverage)

Shifts: 6-2 PM or 2-9 PM

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

As a Concierge your typical day will impact in the following ways:

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensures all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensures that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.
  
  

Must Haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check. Applicable to Ontario applicants.
• As part of legislative requirements, all successful candidates must meet the provincial police check and tuberculosis screening requirements as applicable.
  
  

Bonus Points For Having

• Additional applied courses i.e. office administration preferred.
  
  

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.