Concierge - Casual

Optima Living; Vernon; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading senior living provider in Vernon, BC seeks a Concierge to ensure exceptional service by greeting residents and visitors, managing calls, and providing administrative support. Ideal candidates will have over a year of experience in a similar role and excellent interpersonal skills. This position offers an opportunity to work in a supportive and compassionate environment.

Qualifications

• One year experience as a Concierge or similar role preferred.
• Experience in a residential care setting is an asset.
• Strong sense of ethics and discretion required.

Responsibilities

• Provide a friendly and approachable image as the first point of contact.
• Maintain a welcoming environment for residents, staff, and visitors.
• Manage incoming calls and respond to resident inquiries promptly.

Skills

Excellent client service skills

Interpersonal skills

Organizational skills

Problem solving

Computer literacy

Education

Completion of post-secondary administration program

Tools

Microsoft Suite

Job description

Overview

Let us welcome you home to The Hamlets at Vernon in Vernon, BC.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Living communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident is the focus of all our endeavours.

As the first point of contact, the Concierge plays a valuable role and is responsible for ensuring exceptional service through greeting residents, staff, visitors and as well as general administrative support.

Responsibilities

• Provide a friendly and approachable image as the first point of contact
• Maintain a welcoming environment for residents, staff, and visitors
• Ability to build relationships with residents, staff, and visitors while using compassion when dealing with difficult situations
• Manage incoming calls and transfer to appropriate individual
• Maintaining resident services and identify areas for improvements
• Respond to resident inquiries promptly
• Assist with coordination of move ins
• Operate and maintain office equipment
• General administrative support; documentation, mail/courier, office supply inventory
• Other duties as assigned to support operational requirements

Qualifications

• One (1) year experience as a Concierge or similar role is preferred
• Completion of post-secondary administration program is an asset
• Experience in a residential care setting is an asset
• Demonstrated excellent client service skills
• Superior interpersonal skills to interact with residents, staff and visitors
• Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy
• Strong sense of ethics and the ability to handle sensitive information with tact and discretion
• Exceptional organizational skills with the ability to handle multiple tasks and priorities
• Strong problem solving and analytical skills
• Strong computer literacy including effective working skills with Microsoft Suite
• Ability to work independently and in a team setting
• Experience working in a fast-paced environment

Conditions of Employment

• Clear Police Information Check
• Clear Vulnerable Sector Check