Concierge Advisor - Travel Sales

Range; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A travel service provider is seeking a Concierge Advisor to create personalized travel experiences. The role involves engaging with clients, cultivating relationships, and utilizing sales expertise. Ideal candidates will possess strong communication skills and geographical knowledge. This position offers career growth, extensive training, and a supportive community of Advisors, along with competitive benefits including vacation time and a wellness subsidy.

Benefits

Career growth and learning opportunities

Extensive onboarding and training

3 weeks’ vacation

Company match RRSP program

Comprehensive employee benefits

Health and wellness subsidy

Qualifications

• Previous experience in the travel industry or related field is required.
• Strong communication and interpersonal skills to build relationships with clients.
• Problem-solving ability and customer-focused mindset.
• Ability to work independently and manage time effectively.

Responsibilities

• Engage with travelers during booking and travel for luxury experience.
• Cultivate long-term relationships with clients for repeat business.
• Manage your own schedule with autonomy and flexibility.
• Collaborate with other sales teams to enhance customer experience.

Skills

Relationship building

Problem-solving

Sales expertise

Geographical knowledge

Job description

Overview

We are looking for dedicated and dynamic travel advisors to join our team. As a Concierge Advisor, your role extends beyond simply arranging tours. Your primary task is to work closely with your customers to deliberately design travel experiences that meet the unique needs of each individual traveller. Your expertise lies in crafting an approach that combines creativity with a deep understanding of your clients' preferences, ensuring that each travel journey is a memorable experience on every level. This role requires strong relationship-building skills, problem-solving abilities, and understanding of global destinations and key travel products.

Responsibilities

• Availability & Responsiveness: Regular engagement with travelers during booking and travel to ensure a luxury client experience.
• Relationship Building: Cultivate long-term relationships with clients to build a repeat customer base. Regularly follow up to ensure satisfaction and to encourage future bookings.
• Ownership & Flexibility: Manage your own schedule with autonomy, balancing client needs with personal time. Maintain flexibility to meet customer demands while ensuring a healthy work-life balance.
• Cross-functional Collaboration: Collaborate effectively with other sales teams and departments to enhance the customer experience and increase repeat sales. Share insights and feedback to continually improve processes and offerings.
• Problem Solving: Proactively identify and address issues that could hinder customer satisfaction. Resolve conflicts or concerns to ensure clients remain satisfied and loyal.
• Geographical Knowledge & Travel Experience: Leverage personal travel experience and knowledge of global destinations to provide informed recommendations on key products such as hotels, venues, and restaurants.
• Sales Expertise: Use sales skills to recommend the best travel options, upsell services, and collaborate with team members to create personalized travel packages that align with clients’ unique preferences and needs.

Qualifications

• Previous experience in the travel industry or related field is required.
• Strong communication and interpersonal skills to build relationships with clients.
• Problem-solving ability and customer-focused mindset.
• Ability to work independently and manage time effectively.
• Geographical knowledge and personal travel experience are a plus.
• Sales-oriented with the ability to upsell and recommend suitable products and services.

What Kensington Concierge Offers

• Career growth and learning opportunities
• Extensive onboarding and training (new and ongoing)
• Highly supportive community of Advisors
• 3 weeks’ vacation (in year one)
• Company match RRSP program
• Comprehensive employee benefits & assistance program
• Health and wellness subsidy

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

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