Concierge

Baycrest; Toronto; On-site; CAD 60,000 - 80,000; Part time

Job summary

A community health organization in Toronto is seeking a Permanent Part-Time Concierge. This position involves providing outstanding customer service, assisting clients, and performing administrative tasks. Candidates should have a diploma in Office Administration and relevant experience in healthcare or hospitality settings. Excellent computer skills are essential. The role offers various benefits including health and dental plans, as well as a pension plan.

Benefits

Vacation Entitlement

Extended health and dental benefit plan

Healthcare of Ontario Pension Plan (HOOPP)

24/7 Employee Assistance Program

Qualifications

• 1-2 years previous healthcare/residential living/hospitality experience required.
• Previous experience working with seniors is an asset.
• Excellent computer and keyboarding skills required.

Responsibilities

• Provides customer service and leadership in improving service quality.
• Reconciles payments and prepares department deposits.
• Liaises with housekeeping and maintenance staff.

Skills

Customer service

Communication skills

Proficiency in Microsoft Office

Education

Diploma in Office Administration

Job description

Baycrest Terraces has an opportunity for a

CONCIERGE

Position Type: Permanent Part-Time

Shift Type: Day-Evening, alternate weekends (subject to change)

Bi-Weekly Hours: 14 Hours

Posting Number: 9255

Union: Non-Union

Date Posted: September 26, 2025

Internal Closing Date: October 3, 2025

Job Summary:

Baycrest Terraces is comprised of a residential home, community center, and day programs. The focus of the portfolio is on client centered service, health, and recreational programming.

Responsibilities include but are not limited to:

• Provides customer service and takes a leadership role in the improvement of customer service throughout the residential living and community programs including troubleshooting RTLS system with clients.
• Provides reception, information, and customer service to clients, visitors and staff. Provides support to Residents Council and Town Hall monthly meetings.
• Reconciles credit card and other payments on a daily/ monthly basis. Prepares all department deposit.
• Computes and sends monthly statistical data that is used in Ministry of Health reports and monthly occupancy report.
• Creates and updates various distribution lists for families, clients, staff.
• Liaises with housekeeping and maintenance staff to address residents’ requests.
• Liaises with Finance department to ensure all new and ongoing invoices are processed in a timely manner, end of day/month reports to finance, and payment reconciliations.

Qualifications

• Diploma in Office Administration or recognized equivalent
• 1-2 years previous healthcare/residential living environment/hospitality experience required
• Previous experience working with seniors is an asset
• Previous training and working knowledge of medical terminology is a definite asset
• Excellent computer and keyboarding skills including a high degree of proficiency in the Microsoft Office suite of software, including Microsoft Word, Outlook (booking rooms, scheduling meetings and appointments), Excel and PowerPoint required

Additional Benefits:

• Vacation Entitlement
• Opportunity to enroll in the extended health and dental benefit plan
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program

INTERNAL APPLICANTS: Please submit your application online through the Baycrest intranet. Failure to include your resume may affect your candidacy forthis position. All communication related to this job posting will be sent to the email address used to submit your application.

EXTERNAL APPLICANTS: Please submit your application online by clicking the Apply button below.

Remarkable people of Baycrest Health Sciences are changing the future of brain health and aging.

Thank you for your interest in joining Baycrest. Only those selected for an interview will be contacted.

Baycrest is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at [e-mail] or 416-785-2500, ext. 2961.

All successful candidates will be required to complete a police reference check/vulnerable sector screen.