Concession Stand Lead

Aramark Canada; Ottawa; On-site; CAD 38,000 - 52,000; Full time

Job summary

Aramark Canada is seeking a Concession Stand Lead to oversee daily food service operations, including inventory, preparation, and guest service. The role requires supervising staff, enforcing safety procedures, and ensuring high guest satisfaction at all times.

The ideal candidate will have prior supervisory experience in food service and be able to obtain a food safety certification. Flexibility for weekends, evenings, and holidays is preferred.

Qualifications

• Prior supervisory experience required or preferred.
• Experience in food service operations is required.
• Must be able to obtain food safety certification.
• Strong guest service and communication skills required.

Responsibilities

• Schedule and assign daily work and supervise tasks.
• Train staff on duties, safety, sanitation, and customer service.
• Prepare food items per recipes and directions.
• Store food safely and follow safety policies.
• Set up workstations and maintain cleanliness and sanitation.
• Serve customers and ensure guest satisfaction.
• Maintain inventory and replenish items as needed.
• Follow alcohol service policies and identify patrons.
• Maintain professional demeanor with guests and coworkers.
• Be adaptable to customer needs and changes in procedures.

Skills

Supervisory experience

Food service experience

Guest service

Team leadership

Adaptability

Education

Food safety certification

Job description

Job Description

The Concession Stand Lead is responsible for the oversight or delegation of responsibilities within the food service operation such as inventory, customer service, food preparation, and food safety and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Description

The Concession Stand Lead is responsible for the oversight or delegation of responsibilities within the food service operation such as inventory, customer service, food preparation, and food safety and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Schedules and assigns daily work assignments to a food service team and supervises the completion of tasks
• Trains and guides staff on job duties, proper food safety and sanitation procedures, customer service, etc.
• Prepares and builds food items according to standardized recipes and directions
• Properly stores food by adhering to food safety policies and procedures
• Sets up workstations including prep tables, service counters, hot wells, steam tables, etc.
• Breaks down, cleans, and sanitizes workstations
• Serves food to customers while ensuring guest satisfaction and anticipating the customers? needs.
• Replenishes food items and ensure product is stocked to appropriate levels
• Adheres to all alcohol service policies and safe drinking guidelines including checking patrons? identification
• Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers. Is adaptable to customer needs
• Adheres to Aramark safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous supervisory experience in a related role preferred
• Previous food service experience required
• Must be able to obtain food safety certification
• Exhibit and practice the highest level of guest satisfaction skills
• Basic accounting knowledge and experience managing inventory required
• Willing to accept change, new procedures, and constructive comments
• Ability to establish relationships with guests and co-workers
• Demonstrated organizational skills to improve efficiency
• Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes
• Demonstrate consistent professionalism in the execution of daily assignments
• Must be able to work independently with limited supervision
• Demonstrates excellent guest service skills
• Ideal candidate will be available to work a flexible schedule that includes weekends, evenings, and holidays

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging