Computer Technician (full-time)

District School Board of Niagara; St. Catharines; On-site; CAD 30,000 - 60,000; Full time

Job summary

An educational institution in the Niagara Region is seeking a Computer Technician for a full-time position. The role involves supporting hardware and software in a K-12 environment, managing device installation and troubleshooting. Ideal candidates have a diploma in Computer Studies, three years of experience in educational settings, and are proficient with Microsoft and other tech tools. This position offers a comprehensive benefits plan and seeks individuals who promote inclusivity and diversity.

Benefits

Comprehensive benefits plan

OMERS pension plan

Qualifications

• Minimum three year college diploma/degree in Computer studies or related.
• Three years experience in K-12 educational environment.
• Proficiency in MDM tools and desktop imaging.

Responsibilities

• Manage installation, troubleshooting, and maintenance of hardware.
• Participate in virtual and e-learning environments.
• Provide network support and manage user issues.

Skills

Device management troubleshooting

Expert level experience across platforms

Service call management

Network support skills

Communication and organizational skills

Education

Three-year college diploma/degree in Computer studies

Tools

Microsoft Intune

Microsoft SCCM

Microsoft Powershell

Microsoft Office 365

Job description

District School Board of Niagara

Computer Technician

Education Centre

One (1) Permanent Full-Time Position

40 Hours per Week

Working at the District School Board of Niagara (DSBN) means being part of a supportive, innovative community that works towards doing what's best for students, and helping every individual achieve success. We proudly serve over 40,000 students across almost 100 elementary and secondary schools in Niagara, located between Lake Erie in the South and Lake Ontario to the North. DSBN students are at the heart of everything we do.

The Information Technology Services Dept. requires an innovative/energetic professional to work within the Board’s continuously evolving, multi-tiered computing environment. The applicant needs to be able to work independently, and in a team environment.

This position may encompass the following broad categories: Computer technician support in DSBN schools and offices; managed desktop services and systems standardization; and learning initiatives supporting the classroom.

Functions of this position could include:

• Device management including installation, setup, troubleshooting, repairing and maintaining a variety of hardware, including: desktops, laptops, netbooks, tablets, IP phones, printers, patch panels, network switches, cameras, interactive whiteboards and projectors, and other peripherals.
• Expert level experience across multiple platforms such as Microsoft, Google, iOS and Android. Online learning and cloud-based collaboration tools support within Microsoft Office 365, Google G-Suite and Microsoft Teams.
• Service call management including detailed documentation of problem resolution using Service Desk software TOPdesk, department sign out system and any other communication tools required.
• Participation/collaboration and support in virtual and e-learning environments, infrastructure & service planning in a team environment, supporting educational technology events within and outside DSBN and supporting special education solutions and district communication tools.
• Network support including diagnosis of network login issues, network switch issues, network connectivity, wireless support, hardware domain access control, network user policy application and network testing.
• Daily travel to specified area of schools is expected.
• Other duties as assigned.

Skills, Qualifications And Education Requirements

• Minimum three (3) year college diploma/degree in Computer studies, Information Technology or Computer Science related fields or equivalent work experience.
• Three (3) years of experience, working in a K-12 educational or related environment, supporting staff and students.
• Proficiency in MDM (mobile device management) tools: Microsoft Intune, Microsoft SCCM, Microsoft Powershell, Microsoft Graph, scripting tools, desktop imaging, software delivery, remote access and support of Windows and Apple devices.
• A valid driver’s license, along with the ability to travel to schools, offices and offsite locations as required.
• Working knowledge of ITIL practices, preferably with ITIL Foundation Certification (preferred).
• Excellent learning, communication, and organizational skills. Professionalism and client-focused service is essential.
• Ability to lift and carry equipment and work at heights on a ladder.

Preference will be given to applicants with certifications in Microsoft MCSE, CompTIA A+, CCNA, Microsoft and other industry standard certifications.

This is a 12-month full-time position (in-office) and is part of CUPE-OCTIS Union Group. The role offers a comprehensive benefits plan through a provincial trust plan (extended health, dental, life insurance, AD&D), and enrolment in the OMERS pension plan.

To fully assess your qualifications, a resume is necessary. Please ensure a current updated resume (plus cover letter), outlining your experience and qualifications, is posted to your account via www.applytoeducation.com. Only those candidates selected for an interview will be contacted.

Reason for Posting

Employee transfer backfill.

The District School Board of Niagara is committed to equity and inclusion in the recruitment and hiring of its employees, who reflect the diversity of our community and students we serve. We encourage and welcome submissions from candidates from diverse backgrounds to build a supportive and inclusive workplace. DSBN welcomes applications from: Indigenous peoples, members of visible minorities, women, persons with visible and non-visible disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to productively engage with diverse communities. The DSBN is committed to “Achieving Success Together” and recognizes that increasing the diversity of its workforce supports this objective.

DSBN will make interview and employment accommodations during the selection process, based on any of the human rights protected grounds. Please notify us in advance and we will work with you to meet your needs.

Land Acknowledgement

The land on which we gather is the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum agreement. Today this gathering place is home to many First Nations, Métis, and Inuit peoples and acknowledging this reminds us that our great standard of living is directly related to the resources and friendship of Indigenous people.