Computer Technician

Global Storm IT Corporation; Yellowknife; On-site; CAD 55,000 - 70,000; Full time

Job summary

A technology support service provider in Canada is seeking a Computer Technician to support and maintain computer systems, servers, and workstations. The ideal candidate will have a college degree in computer science, over 5 years of IT experience, and strong problem-solving skills. Responsibilities include troubleshooting, client support, and developing solutions for hardware needs. This role values client relationships and teamwork in a collaborative environment.

Qualifications

• Minimum 5 years of IT-related work experience required.
• Valid driver’s license and bondable with a clean Criminal Records check.
• Extensive technical knowledge of server, network, and workstation components.

Responsibilities

• Support and maintain computer systems and servers.
• Troubleshoot and resolve hardware and software issues.
• Install, configure, and test network hardware.

Skills

Client-facing relationships

Problem-solving

Team collaboration

Analytical skills

Communication

Education

College diploma or university degree in computer science

Tools

CompTIA A+

Network+ certification

MS Exchange certification

Job description

Description

The Computer Technician’s role is to support and maintain client and in-house computer systems, servers, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal server / workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide training and assistance where required. Global Storm is primarily a service support company and gives guaranteed quality of service and response times to its corporate client base.

In Global Storm IT we…

• engage your unique talents and perspectives
• welcome your ideas on how to do things differently and better
• support you all the way in your efforts to achieve, learn and grow
• give you the tools, training and support you need to connect with new and current customers
• motivate your success

This role may be for you if…

• you believe in the power of relationships
• you enjoy the rewards, support and recognition
• you are client-facing and know how to develop relationships with your clients
• you are self-motivated
• you like working in a team-oriented, collaborative environment

Responsibilities

In a typical week, you might…

• Work with the Global Storm team, as well as the end users, to identify and deliver required
• Develop strong relationships and collaborate with clients.
• Work with end users to identify and deliver required
• Liaise with, and provide training and support to, end users on general IT- related
• Install, configure, test, maintain, monitor, and troubleshoot client workstation, server, network hardware and
• Perform on-site analysis, diagnosis, and resolution of complex systems problems for a variety of clients, and recommend and implement corrective solutions, including on- site and / or off-site repair as needed.
• Receive and respond to incoming calls, tickets, and / or e-mails regarding systems-related
• Develop and maintain client-specific inventories of hardware and
• Monitor and test workstation performance, and provide statistics and
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation
• Accurately document instances of hardware failure, repair, installation, and
• Construct, install, and test customized configurations based on various platforms and operating
• Conduct research on computer products in support of hardware procurement and development efforts. Evaluate and recommend hardware and software products for purchase.
• Recommend, schedule, and perform workstation hardware and peripheral equipment improvements, upgrades, and
• Assist in developing long-term strategies and capacity planning for meeting future hardware needs.
• If necessary, liaise with third-party support and PC equipment
• Aid in the development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with said
• Maintain and document assigned tasks within our ticketing
• Work in a team environment, providing guidance to others when

Qualifications

We are looking for…

• College diploma, university degree, or equivalent certifications in the field of computer science and / or information technology.
• Minimum 5 years of IT-related work
• Valid driver’s license – usable within
• Bondable – must get current Criminal Records

Nice points to have…

• CompTIA A+
• Current networking certification; Network+, CCNA, or
• LabTech IT automation certification and / or
• MS Exchange certification and / or
• SQL Server certification and / or
• Network security certification and / or
• Extensive technical knowledge of server, network, and workstation
• Hands-on hardware troubleshooting
• Extensive equipment support
• Working technical knowledge of current network protocols, operating systems, and
• Ability to operate tools, components, and peripheral
• Able to read and understand technical manuals, procedural documentation, and OEM
• Ability to conduct research into PC issues and products as
• Strong written and oral communication
• Ability to present ideas in user-friendly
• Understanding of the organization’s goals and
• Analytical and problem-solving
• Ability to effectively prioritize and execute tasks in a high-pressure

Your work conditions will be…

• Sitting for extended periods of
• Dexterity of hands and fingers to operate various computer equipment and
• Lifting and transporting moderately heavy objects, such as computers, peripherals and
• Travel including to remote areas and small communities with limited

And of course…

• Global Storm is an Equal Opportunity Employer : Minorities / Women / Veterans / Disabled
• Global Storm believes that diversity leads to