Computer Service Technician

AC Global; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading tech retailer in Winnipeg seeks an experienced Computer Service Technician. This role involves diagnosing and repairing issues in Windows, Mac, and Linux systems while providing excellent customer service. Ideal candidates will have proven technical skills and a passion for technology. Competitive pay and benefits available.

Benefits

Competitive pay structure

Employee discounts

Access to training and development

Qualifications

• Proven experience as a Computer Technician or in a similar role.
• Hands-on experience with hardware repairs.
• Strong customer service and communication skills.

Responsibilities

• Diagnose, troubleshoot, and repair issues across Windows, Mac, and Linux systems.
• Execute hardware repairs including laptop screens and ports.
• Maintain accurate records of service repairs.

Skills

Technical expertise with Windows, Mac, Linux

Customer service skills

Troubleshooting skills

Attention to detail

Education

CompTIA A+ certification

Job description

Job Summary

CDC Computers, a premier technology retailer and service provider in Winnipeg, is seeking an experienced Computer Service Technician to join our team. The ideal candidate will be proficient with Windows, Mac, and Linux operating systems and skilled in laptop hardware repairs, including screen, DC jack, and port replacements. This role demands technical expertise, a high standard of customer service, and the ability to clearly communicate repair details and options to customers.

Key Responsibilities

• Diagnose, troubleshoot, and repair issues across Windows, Mac, and Linux systems.
• Execute hardware repairs and replacements, including laptop screens, DC jacks, and various ports (USB, HDMI, etc.).
• Perform comprehensive system inspections to identify issues and provide preventive maintenance.
• Assist customers by explaining technical problems and available solutions in clear, accessible language.
• Maintain accurate records of service repairs and communicate job progress with customers and team members.
• Stay current with industry trends, hardware advancements, and software updates.
• Comply with CDC Computers’ quality and safety standards in all repair tasks.

Requirements

• Proven experience as a Computer Technician or in a similar role.
• Proficiency in diagnosing and repairing issues in Windows, Mac, and Linux environments.
• Hands‑on experience with hardware repairs, including screen replacements, DC jacks, and port installations.
• Strong customer service and communication skills for effectively conveying technical details.
• Excellent troubleshooting skills and keen attention to detail.
• Ability to work independently and within a collaborative team setting.
• Native English comprehension in both written and spoken form.
• CompTIA A+ certification or similar (preferred but not required).
• Valid driver’s license.

Benefits

• Competitive pay structure with potential for performance-based bonuses.
• Employee discounts on tech products and services.
• Access to on-the-job training and professional development.