Computer Application Support

TAG HR; Outaouais; On-site; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Business Analyst to analyze website information architectures, develop requirements documentation, and support user acceptance testing. The ideal candidate must possess a certificate in computer science, at least five years of relevant experience, and certifications in Business Analysis and ITIL. The position involves collaborating with client groups to define website requirements and organizing meetings as necessary. Salary range is $45 - $75+ based on experience.

Qualifications

• Minimum 5 years experience emulating technical problems encountered by users.
• Experience in collecting and maintaining a problems and solutions log.
• Experience serving as a liaison between vendors, information systems technicians and end-users.

Responsibilities

• Analyze website information architectures.
• Conduct work sessions with client groups.
• Develop requirements documentation for a WCMS.

Skills

Technical problem emulation

User support liaison

Requirements documentation

UAT assistance

Education

Certificate/Diploma/Degree in Computer Science

Business Analyst Certification

ITIL Certification

Job description

Salary range

$45 - $75+ (based on experience)

Task

• The specific tasks required to accomplish the scope of work may include, but are not limited to the following:
• Analyze Website information architectures as required
• Conduct work sessions with client groups to identify, define and consolidate website requirements and service delivery processes
• Develop requirements documentation for the WCMS and other mission critical applications.
• Analyze current web environment – website designs, roles and responsibilities, current procedures, workflows, data types, and file formats.
• Develop training materials required to support WET4 implementation and upgrade to the new vendor platform
• Assist with User Acceptance Testing (UAT) and documentation of the results
• Analyze requirements against WET4 templates to determine gap and determine options
• Attend and organize meetings on a required basis.

Mandatory Requirements

• M1 The proposed resource must have a certificate, diploma, or degree in computer science or other relevant field from a recognized Canadian post-secondary institution and must demonstrate, substantiate and describe they have a minimum of five (5) years of experience in all the following:
  • Emulating or reproducing technical problems encountered by users
  • Collecting, organizing and maintaining a problems and solutions log for use by others
  • Verifying accuracy and completeness of work performed
  • Serving as a user support liaison between vendors, information systems technicians, and end‑user departments
  Providing business systems, network and Internet support to users in response to identified difficulties
• M2 The bidder must demonstrate the proposed resource has a certification as a Business Analyst and Information Technology Infrastructure Library (ITIL). A copy of the certifications must be provided in the bid proposal documents.
• M3 The bidder must demonstrate, using project descriptions that the proposed resource has written requirements for the development of components used on the OpenText Teamsite product formerly known as Interwoven for a minimum of 3 (three) years