Complaints Decision Writer (Contract), Complaints and Practice Investigations

College of Physicians and Surgeons of BC; Vancouver; On-site; CAD 71,000 - 89,000; Full time

Job summary

A governmental health organization in Metro Vancouver is seeking a complaints decision writer responsible for drafting and editing legal documents related to health professional complaints. The ideal candidate has a background in law or healthcare, strong writing skills, and experience with technical writing. This full-time position offers a salary range of $71,120 to $88,900 per year and emphasizes diversity and inclusion in its hiring practices.

Qualifications

• Five years of experience in a legal environment or a background in health care.
• Knowledge of CPSBC practice standards and legal terminology.
• Self-motivated with strong problem-solving skills.

Responsibilities

• Draft and edit documents and correspondence as assigned.
• Assist with the quality review of disposition letters.
• Support the drafting of College Connector articles.

Skills

Experience in a legal environment

Technical writing

Excellent writing skills

Editing and proofreading skills

Proficient in Office 365

Strong interpersonal skills

Job description

Position summary

The complaints decision writer is key to the College of Physicians and Surgeons of British Columbia (CPSBC) having responsibility to produce documents related to the activities of the complaints and practice investigations department. This complaints decision writer provides support to the deputy registrar and to panels of the Inquiry Committee as required in accordance with CPSBC policies and procedures and in compliance with the bylaws pursuant to the Health Professions Act (HPA).

The complaints decision writer reports to the conduct manager and works closely with the deputy registrar and medical reviewers and will also interact with CPSBC committee members, legal counsel, and other department staff.

Duties and responsibilities

Duties include but are not limited to the following:

• Draft and edit documents and correspondence as assigned
• Draft conduct-focused disposition letters for review and approval by the deputy registrar
• Assist with the quality review of other disposition letters
• Ensure documents are well-organized, accurate, consistent and in compliance with applicable regulations and adhere to CPSBC's Editorial Style Guide and writing standards
• Apply the Health Professions Act and information contained in CPSBC’s professional standards and guidelines in the formulation of decision letters
• Amend the disposition letters to ensure the information is written in plain language

Note: In this refined version, any tags have been removed to conform with formatting rules.

Committee and department support

• Draft correspondence required for complaint files, as directed by a manager or director
• Attend weekly intake and review meetings to discuss emerging trends and new complaints
• Support the communications and public affairs department in the drafting of College Connector articles or case summaries for CPSBC’s Annual Report at the direction of the Inquiry Committee or deputy registrar

Documentation support

• Develop and implement templates and procedures for consistent documentation
• Work collaboratively with members of the team and other departments (as needed) to draft policy and procedural documents
• Review and update existing templates to ensure they are written in plain language

Skills and qualifications

Required skills and qualifications include:

• Five years of experience in a legal environment such as a paralegal or a similar role; or a background in health care and a willingness to acquire familiarity with relevant legal concepts
• Knowledge and understanding of CPSBC practice standards and guidelines, the Health Professions Act, BC Family Law Act, BC Health Care (Consent) and Care Facility (Admission) Act and other legislation related to the adjudication of CPSBC complaint matters
• Experience with technical writing and familiarity with legal and medical terminology
• Ability to research health related standards and best practices as it relates to the drafting of conduct-related dispositions
• Above-average writing skills in English
• Excellent editing and proofreading skills
• Training and experience in plain language writing would be an asset
• Experience in minute-taking
• Proficient in Office 365 and MS Teams
• Stay abreast of the latest health regulatory trends and bring a curious and innovative mindset to the team
• Self-motivated with above-average analytical and problem-solving skills, including capacity to generate solutions independently or in collaboration with others
• Proven ability to perform multiple tasks, balance continuous demands and priorities, and meet deadlines
• Strong interpersonal and communication skills in individual and team-based settings
• Ability to maintain a calm and collaborative demeanor during busy or stressful times
• Ability to exercise good judgment in recognizing scope of authority
• Ability to recognize and protect confidential information

This is a full-time contract position to the end of February 2026, with the possibility of extension.

The compensation range for this position is $71,120 to $88,900 per year.

Committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation, political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.

The College values the strength diversity brings to our workplace, so if you’re excited about a career at the College but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.

We thank all applicants for their interest; however, only those selected for interview will be contacted.

The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples—the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples—the Sḵwx̱wú7mesh (Squamish) Nation.

We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.