Compassionate Booking Clerk – Radiology Center

EFW Radiology; Calgary; On-site; CAD 45,000 - 55,000; Full time

Job summary

A healthcare organization in Calgary is seeking a Booking Clerk to join the team. This role involves responding to patient appointment requests and ensuring a superior patient experience through effective communication. Candidates should have a Medical Office Assistant diploma and strong customer service skills. The position offers professional development and a supportive environment. Applications are due by November 27, 2025.

Benefits

Professional Development Programs

Extended Health and Dental Benefits

Employee Recognition Programs

Matching RRSP Group Savings Plan

Employee Assistance Programs

Onsite and Subsidized Parking

Qualifications

• Previous call center experience is an asset.
• Ability to work in a fast-paced environment.
• Proven resilience in difficult situations.

Responsibilities

• Respond to requests for patient appointments.
• Coordinate with the Booking team for patient experience.
• Manage inbound calls and provide exceptional service.

Skills

Excellent listening skills

Verbal and written communication skills

Customer focus

Analytical thinking

Adaptability

Education

Medical Office Assistant diploma

Completion of a recognized medical terminology course

Job description

A healthcare organization in Calgary is seeking a Booking Clerk to join the team. This role involves responding to patient appointment requests and ensuring a superior patient experience through effective communication. Candidates should have a Medical Office Assistant diploma and strong customer service skills. The position offers professional development and a supportive environment. Applications are due by November 27, 2025.