Community Support Worker (EDM)

The Mustard Seed; Edmonton; On-site; CAD 32,000 - 39,000; Full time

Job summary

The Mustard Seed in Edmonton is seeking a Community Support Worker to assist participants at the Canora Centre drop-in. You will provide advocacy, crisis intervention, and person-centered support to help guests access resources and achieve goals.

The role requires compassion, strong communication, experience with marginalized populations, and willingness to work a Monday–Friday schedule with some evenings/weekends as needed.

Qualifications

• 1 year of experience working with a marginalized population.
• Experience working within the culture of the inner city and/or with the less fortunate.
• Experience doing case management & advocacy is considered an asset.
• Strong communication (written and verbal) and conflict resolution skills.
• Ability to multi-task and organize in shifting priorities.
• Desire to serve in a Christian Street ministry.
• Desire to work with a marginalized and vulnerable population.

Responsibilities

• Provide excellent service that promotes dignity, kindness and equity for all.
• Encourage guests to seek resources and services that support their goals.
• Be a supportive and proactive member of the team, including volunteers and other visitors.
• Enforce participant suspensions when necessary.
• Respond quickly to individuals in crisis and de-escalate as needed.
• Assist with daily meal programs.
• Maintain privacy and confidentiality standards.
• Use case management & advocacy tools to help participants work on goals.
• Model healthy relationships and provide referrals.
• Support on-site community programs and events.
• Take initiative and use critical thinking to assist participants.
• Collect data and maintain accurate records.

Job description

Job Category: Community Impact and Programs

Requisition Number: COMMU002134

• Full-Time
• On-site

Locations

Showing 1 location

Edmonton
Edmonton, AB T5H3J7, CAN

Description

Do you want to make a meaningful impact within your community and work closely with community members and partners? Do you have strong communication skills, and have experience in conflict resolution, and social work? The Mustard Seed is seeking a Community Support Worker in Edmonton.

The Community Support Worker works closely with The Mustard Seed’s participants accessing the Canora Centre’s drop in. You will be encouraging guests in their journey and facilitating a safe and respectful space. The Community Support Worker fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood. Community Support Workers respond to participant needs using a person‑centred approach. On an ongoing basis, they ensure guests are supported and cared for. Support workers will be expected to provide advocacy supports to clients by connecting them with internal and external resources. Crisis intervention, meaningful conversations and conflict resolution are daily occurrences for this role.

Employment Type: Fulltime, Permanent
Schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m. ( flexibility for weekends and evenings as the site require)Reporting to: Site Lead
City: Edmonton (Canora CIC)
Number of Positions to Fill: 2
RFR #: 2273

MAJOR DUTIES AND RESPONSIBILITIES

• As the first point of contact for participants seeking support, you will be expected to provide excellent service that promotes dignity, kindness and equity for all;
• Through a person-centered approach, you will encourage guests to seek resources and services that support them in achieving their goals;
• Be a supportive and proactive member of the team, including volunteers and other visitors
• Enforce participant suspensions when necessary;
• Respond quickly to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crises; the worker must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy alternative options;
• Assist with daily meal programs;
• Adhere to the privacy and confidentiality standards as outlined by POPA and the Health Information Act;
• Use case management & advocacy tools to help drop-in participants work on short-term and long-term goals including, ID, mental health, addictions & housing;
• Model healthy relationships with community participants and volunteers through active listening, advising, providing appropriate referrals and being open to spiritual conversations;
• Assist with on-site community programing such as art programs, employment trainings, or other events;
• Take initiative and use critical thinking to assess situations and make appropriate decisions to support participants;
• Provide and maintain a safe, clean environment for respite, for guests;
• Practice conflict resolution and facilitate reconciliatory conversations;
• Participate in staff training and attend staff meetings and one on ones with supervisor;
• Collect data and maintain accurate records, including incident reports;
• Respect proper boundaries with participants.

MINIMUM QUALIFICATIONS AND SKILLS

• 1 year of experience working with a marginalized population;
• Experience working within the culture of the inner city and/or with the less fortunate;
• A demonstrated passion to be involved in ending homelessness in Alberta is essential;
• Follow organizational protocols of front-line programs to completion;
• Experience doing case management & advocacy is considered an asset;
• Able to multi-task and demonstrate organizational skills with shifting priorities;
• Experience working in a volunteer-based organization is considered an asset;
• Strong communication (written and verbal) and conflict resolution skills;
• Customer service experience an asset;
• A self-starter with the ability to work in a cross-functional team;
• Desire to serve in a Christian Street ministry;
• Strong desire to work with a marginalized and vulnerable population.

WORKING CONDITIONS

• The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability.
• This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve.
• This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk.
• This position requires the training and use of two-way radio communications and MS Office based programs.
• This position requires the ability to lift up to 50 lbs. Periods of standing, walking, indoors and outdoors.
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments
• This position requires the use of a company vehicle. Candidate must have and maintain valid driver’s licence and will need to consent to a driver’s abstract request.

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our Careers page to see more job opportunities.