Community Specialist | Tanger Outlets Ottawa

Lululemon Athletica; Ottawa; On-site; CAD 29,000 - 34,000; Full time

Benefits offered by this job

Extended health benefits

Dental benefits

Paid time off

Retirement plan matching

Career development

Mentorship programs

Job summary

lululemon is seeking a Community Specialist at Tanger Outlets Ottawa to execute the store's community strategy, engage with local partners, and deliver a world-class guest experience on the floor.

You will build relationships with ambassadors, studios, and other partners, support product seeding, attend events, and help grow guest acquisition and retention through community programs. This role emphasizes inclusion, collaboration, and a hands-on approach to events and omnichannel initiatives.

Qualifications

• 1 year of customer service or community engagement experience.
• Experience building relationships with partners, studios, or groups.
• Ability to travel to assigned location with reliable transportation.

Responsibilities

• Collaborate with store leadership to implement the Community strategy.
• Establish and manage relationships with ambassadors, Sweat Collective, and studios.
• Engage with the local community to identify ambassador opportunities and partnerships.
• Connect with guests on the floor to assess needs and provide product education.
• Attend, support, and host local and regional Community events.
• Execute product seeding through community partners and ambassadors.
• Review community data to share insights with leadership.

Skills

Relationship building

Guest experience

Community engagement

Event coordination

Education

High school diploma or equivalent

Tools

CRM systems

Event management software

Job description

Community Specialist | Tanger Outlets Ottawa

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities of the Job

• Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.


• Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.


• Engage with the local community to identify future Ambassador or partner opportunities and to increase the store’s standing as a community hub.


• Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.


• Attend, support, and/or host local and regional Community events.


• Execute the product seeding strategy through community partners and Ambassadors.


• Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.


• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.

Job Requirements

• Must be legally authorized to work in the country in which the store is located


• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs


• Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays


• In addition, during peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees

Experience

• 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building

Job Assets (i.e., nice to have; not required)

• Education: High school diploma/GED/equivalent, or above


• Experience (not necessarily the focus of a role): building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences


• Integrity: Behaves in an honest, fair, and ethical manner


• Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community


• Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities


• Collaboration and Teamwork:Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives


• Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop


• Self-Leadership:Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives


• Interactive Communication: Conveys information effectively and understands information shared while interacting with others

Work Context (e.g., environment, interactions, physical)

• Work can occur in various locations and environments, including moving through the store with bright lights and loud music, and at locations throughout the community


• Work involves building relationships with new people, strengthening community partnerships, and participating in events related to fitness or movement


• Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices

Compensation & Benefits Package

Base Pay Range: $21.25 - $24.45/hour, subject to minimum wage in the location

Target Bonus:$2.00/hour

Total Target Base Pay Range: $23.25 - $26.45/hour

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans


• Paid time off


• Savings and retirement plan matching


• Parenthood top-up


• Extensive catalog of development course offerings


• People networks, mentorship programs, and leadership series (to name a few)

This role is for an existing vacancy. When a Pop-Up location first opens, the initial roles are considered new vacancies. Any future openings at that same location are classified as existing vacancies.

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

The use of AI tools, including but not limited to ChatGPT, Microsoft Copilot, Gemini, DeepSeek, or any other AI-assisted software, is strictly prohibited during the interview process. This includes, AI-generated responses, content creation, or any form of automated assistance in live interviews, case studies, technical assessments, or written submissions.

At lululemon, we are committed to privacy, integrity, transparency, and ethical hiring practices. Our commitment to responsible AI ensures that proprietary information is protected and that all hiring decisions are based on an individual’s own skills, judgment, and expertise without AI assistance. Any use of AI during the interview process will result in immediate disqualification. lululemon reserves the right to use AI detection tools to verify the authenticity of candidate responses.