Community Services Navigator

March of Dimes; Whitby; Hybrid; CAD 35,000 - 43,000; Full time

Job summary

March of Dimes Canada in Whitby is hiring a full-time Community Services Navigator to manage intake, referrals, and comprehensive assessments for regional clients. You will liaise with local health services and community agencies to ensure timely access to resources and maintain files to ISO standards.

The role requires post-secondary education in health or human services, CPR/First Aid, and strong communication, confidentiality, and organizational skills.

Qualifications

• Post secondary education in health or human services.
• Experience with interRAI CHA Assessment considered an asset.
• Experience with completing consumer service agreements considered an asset.
• Current CPR/First Aid Certification or ability to renew
• Proficient in computer knowledge and confidentiality.

Responsibilities

• Complete interRAI CHA Assessment for new and existing consumers.
• Renewal of annual service agreements for existing consumers.
• Intake and referral process for new consumers.
• Liaise with Home and Community Care Support Services and other community based agencies.
• Wait list management and maintenance of files to ISO standards.
• Support wait list applicants to access community resources.
• Act as a liaison, promoting a positive image of March of Dimes Canada and services.

Skills

Confidentiality

Communication

Organizational skills

Reliability

Travel willingness

Education

Post secondary education in health or human services

PSW/SSW/DSW or related asset

Tools

InterRAI CHA Assessment

MS Office / computer literacy

Job description

This Opportunity

We are currently looking to fill one full-time Community Services Navigator role in our Region of Durham - 1615 Dundas Street East, Suite 305, Whitby, ON, L1N 2L1.

Schedule

Monday to Friday 9 a.m. to 4:30 p.m.

Hours

35 hours per week

Wage

$25.18 per hour

Responsibilities

• Complete interRAI CHA Assessment for new and existing consumers.
• Renewal of annual service agreements for existing consumers.
• Intake and referral process for new consumers.
• Liaise with Home and Community Care Support Services and other community based agencies
• Wait list management and maintenance of files to ISO standards.
• Support wait list applicants to access community resources.
• Act as a community and intra-agency liaison, promoting a positive image of March of Dimes Canada and our services in the community.

Qualifications

• Post secondary education in a related field (health or human services, PSW, SSW, DSW, or related) consider an asset.
• Experience and/or knowledge of interRAI CHA Assessment tool considered an asset
• Experience with completing consumer service agreements considered an asset
• Current Standard CPR/First Aid Certification or ability to renew
• Proficient in computer knowledge.
• Demonstrated ability to maintain confidentiality.
• Ability to communicate using a variety of methods, including sensitive conversations and conflict resolution with consumers
• Demonstrated reliability, maturity, ability to work independently, and strong organizational skills.
• Knowledge of assistive devices, funding sources, community services and resources, and assessment tools.
• Valid Driver’s License and insurance, and their own reliable transportation is required. Applicant must be willing to travel throughout the Region of Durham daily.