Community & Service Excellence Lead — Local Impact & Growth

Intello Technologies Inc.; Calgary; On-site; CAD 98,000 - 146,000; Full time

Job summary

A leading technology and customer solutions firm in Calgary is seeking a Manager – Community & Service Excellence. This role requires a dynamic leader to drive operational excellence within the community, build strong relationships, and manage a high-performing team. A focus on sales and customer service is essential, along with a proven ability to lead through change and foster continuous improvement. This position offers competitive salary and benefits, with flexibility in work arrangements.

Benefits

Comprehensive total rewards package

Flexible working options (in-office, virtual)

Generous pension and share purchase program

Career growth and learning opportunities

Minimum 3 weeks vacation

Qualifications

• Proven experience as a people leader with a focus on performance, coaching, and development.
• A strong presence in your community with the ability to build trust and influence.
• Solid sales acumen with a history of achieving or exceeding revenue goals.

Responsibilities

• Represent TELUS as the key point of contact in your community and region.
• Build a strong sales and solutions culture within your team.
• Lead, coach, and develop a high-performing team.

Skills

Leadership

Sales Acumen

Communication

Strategic Decision-Making

Change Management

Education

Bachelor’s degree in Business or related field

Job description

A leading technology and customer solutions firm in Calgary is seeking a Manager – Community & Service Excellence. This role requires a dynamic leader to drive operational excellence within the community, build strong relationships, and manage a high-performing team. A focus on sales and customer service is essential, along with a proven ability to lead through change and foster continuous improvement. This position offers competitive salary and benefits, with flexibility in work arrangements.