Community Resource Connector C&W

Sanya’k̓ula; Vancouver; On-site; CAD 48,000 - 64,000; Full time

Job summary

PHSA in Vancouver is seeking a Community Resource Connector to support perinatal individuals through mental health and substance use services. You will collaborate with a multidisciplinary team to connect patients with housing, health, social services, and community resources, and to coordinate care between on-site and community partners.

The role emphasizes harm reduction, trauma-informed approaches and active participation in care planning.

Qualifications

• Graduation from a recognized Social Services Worker certificate program.
• Valid Class 5 vehicle license.
• Experience in mental health or substance use settings is an asset.

Responsibilities

• Identifies community services and connects patients to resources.
• Plans and escorts clients to appointments and supports self-management.
• Acts as liaison among agencies to share information and coordinate care.
• Provides outreach and harm reduction support as needed.
• Participates in patient care planning and team meetings.

Skills

Communication

Teamwork

Organization

General safety

Stamina

Education

Social Services Worker certificate

Class 5 Driver's license

Job description

Job Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Vancouver, Canada

Temporary,Full-Time

Requisition number 206590E

Date posted 11/09/2026

Within the context of a biopsychosocial framework, the Community Resource Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health and substance use services to perinatal individuals. The Community Resource Connector carries out support services who are pregnant or parenting who have been referred to BC Women’s Hospital’s Mental Health & Substance Use Programs and Initiatives. The Community Resource Connector role focuses on supporting pregnant and post-partum people who struggle with mental health and/or substance use challenges in the transition both to and from community using a harm reduction and trauma- informed approach. The Community Resource Connector will also assist clients to navigate through various systems (housing, health agencies, social assistance) and create linkages to other community resources. This position arranges, plans, escorts, and accompanies, as necessary through program clinical requirements, clients on appointments, errands, and other activities. The Community Resource Connector assists in referrals for resources and services, connecting patients to appropriate supports off-site as well as bringing appropriate services to the site as needed. The Community Resource Connector will perform a variety of general clerical duties, support research activities, attend meetings and participate in patient care planning and coordination, as a member of the multidisciplinary team.

Duties/Accountabilities

• Identifies appropriate community services and participates in establishing relationships and connections to these services with patients. Assists in developing individual care plans with interdisciplinary team. Supports information gathering to assist in appropriate triaging of referrals.
• Arranges, plans, escorts, and accompanies, as necessary through program clinical requirements, designated/marginalized individuals on medical appointments and errands, while providing emotional, moral support and assistance to further the enhancement or development of self-management skills.

Children's & Women's Facilities Job Description

• Creates linkages to other community resources and programs, contacts relevant organizations/businesses/services, assists clients with processing forms. Supports and advocates for clients when identifying and accessing social services, such as income security, food, supplements, housing, social networks, while supporting the development of self-efficacy and self-care.
• Acts as a liaison between various agencies by methods such as updating designated team staff on services currently available and liaises with community agencies to provide information on services. Provides perinatal mental health and substance use information to community groups and health care providers regarding the sensitivity needed when working with vulnerable populations.
• With the Program Manager, coordinates in-reach supports from community partners. Acts as main point- of-contact for the scheduling of in-reach activities and brings forward recommendations for appropriate in-reach activities as part of the interdisciplinary team.
• Supports research activities within the program as necessary. Tasks may include data collection and data imputation for a variety of research-based and/or quality review-based activities.
• Provides outreach support to patients referred to or involved in care at BC Women’s Mental Health & Substance Use Programs and Initiatives in a variety of settings including parks, encampments, shelters, supported housing and drop-in centers, for example.
• Provides clients with harm reduction support through individual risk reduction orientation, distribution of harm reduction supplies, and Naloxone distribution.
• Perform a variety of general clerical duties, attend meetings, and participate in patient care planning and coordination, as assigned.
• Performs other related duties as assigned.

Qualifications

Education, Training and Experience

• Graduation from a recognized Social Services Worker certificate program or an equivalent combination of education, training, and experience.
• Valid Class 5 vehicle license.

Skills And Abilities

• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.