Community Relations & Employment Coordinator (Warehouse Academy)

Goodwill Industries of Alberta; Calgary; On-site; CAD 45,000 - 54,000; Full time

Job summary

A leading nonprofit organization in Calgary is seeking to hire a professional to support individuals with disabilities through workforce development initiatives. You will facilitate client intake, conduct interviews, and develop service plans while collaborating with community partners. The ideal candidate will hold a relevant post-secondary diploma and possess strong communication skills. This role offers a full-time 4-year contract with competitive annual compensation.

Qualifications

• 2+ years experience working with individuals with disabilities or barriers to employment.
• Valid First Aid certificate required.
• Own vehicle and valid Class 5 driver's license needed.

Responsibilities

• Complete client intake and onboarding processes.
• Conduct Person Centered Plan (PCP) interviews.
• Monitor and develop Individual Service Plan (ISP) documents.
• Plan and implement annual planning meetings.

Skills

Communication skills

Teamwork

Customer service

Disability understanding

Education

Minimum 2 years of post-secondary education in Social Services or Psychology

Job description

Job Type : Full-time (37.5 hours per week) 4-year contract position

Salary : $45300.60 - $53200.00 annually

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you!

About Goodwill :

Goodwill is dedicated to providing people with disabilities the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill where these items are resold through our successful retail stores. Our dedicated, ambitious, and hard‑ team members are the key to our success. Through living our value of "We Care and it Shows" we work together as One Amazing Team to Get Better and Better Everyday while we make a positive impact in our community.

Job Summary :

The Goodwill Warehouse Academy is a workforce development initiative designed to provide hands‑on training and employment pathways in warehouse operations. Focused on individuals facing barriers to employment, the Academy combines practical experience with structured learning to build skills in inventory management, logistics, safety and teamwork.

What you will be doing

• Completing client intake and onboarding processes to ensure that individuals meet eligibility requirements.
• Conducting Person Centered Plan (PCP) interviews with the individual and their support network to determine the individual's employment aspirations, experiences, abilities, skills and potential obstacles.
• Monitoring and developing the Individual Service Plan (ISP) documents in collaboration with the individual, their supports and stakeholders.
• Planning, facilitating and implementing annual planning meetings and revisions of the individual's PCP and ISP documentation within the required timelines.
• Meeting with employers and employment coaches to establish work goals and develop an implementation plan.
• Working with the employers and individuals to ensure an adequate level of support is provided to prevent or resolve workplace issues.
• Attending employment & community events to network and build relations with businesses and other agencies within the community.
• Creating meaningful partnerships with community and business leaders to develop Goodwill mission.
• Providing regular follow‑up on assigned individuals with regular on‑site visits and phone calls.
• Assisting individuals to obtain and utilize necessary technologies and accommodations that will assist them to meet their goals.
• Collaborating with Disability Services to provide individuals with referrals to community resources as needed.
• Completing follow‑up on discharged individuals and completing related reports.

What you bring to the table

• Minimum 2 years of post‑secondary education in a related field such as Social Services or Psychology.
• Minimum 2 years of experience working with individuals with disabilities and/or barriers to employment.
• Valid First Aid certificate.
• Your own vehicle, a valid Class 5 driver’s license and a clean driving record.
• Familiarity with the Edmonton area.
• The ability to handle sensitive and confidential information appropriately.
• An interest in working with individuals with disabilities.
• A demonstrated ability to effectively communicate through oral and written communication.
• Ability to deliver amazing customer service by going above and beyond for all Goodwill customers.
• Demonstrate teamwork and engage fellow team members in contributing to Goodwill’s mission & core purpose.
• Maintain an open and honest attitude while making moral decisions.
• Recognize the great efforts of fellow team members through genuine recognition activities.
• Contribute to a welcoming & accepting work environment by showing respect at all times.
• Hold oneself and fellow team members accountable in their roles and for their contributions to Goodwill’s mission & core purpose.

We thank all applicants for their interest in being a part of our GREAT purpose!

Goodwill Industries of Alberta is an equal opportunity employer and prohibits discrimination of any kind.