Community Outreach Worker, Mobile Mission, Fraser Valley (Permanent, Full-Time)

Union Gospel Mission (Vancouver); Mission; Hybrid; CAD 51,000 - 56,000; Full time

Job summary

Union Gospel Mission (Vancouver) is seeking a dedicated outreach professional for the Fraser Valley Mobile Mission team in British Columbia. The role involves frontline contact with individuals facing poverty and homelessness, providing support, referrals, and accommodation assistance.

The position is permanent, full-time (37.5 hours/week), with a Tuesday–Saturday 8–4 schedule. Expect extensive driving in the Vancouver area; office work is 10% and field work 90% of the time, with potential

Qualifications

• 2-3 years of related work experience is required.
• Valid Class 5 drivers’ license required.
• Good English skills (verbal, reading and writing).
• Basic computer skills (Excel, Word and Outlook).
• Experience in community organizations or ministries is preferred.
• Experience dealing with complex matters.

Responsibilities

• Model Christ in word and deed.
• Counsel up to the level of personal expertise and refer as necessary.
• Refer and assist community members in finding suitable, safe accommodation.
• Provide support on behalf of community members to external services.
• Stock and restock, order materials, and maintain the Mobile Mission vehicle.
• Drive into allies, parks, and back-roads for outreach to those in need.
• Maintain logs and complete administrative responsibilities.
• Provide support and referrals to clients from Vancouver's Downtown Eastside.

Skills

Confidentiality

Communication

Crisis intervention

Interpersonal skills

Self-management

Independence

Adaptability

Teamwork

Problem solving

Customer service

Education

Post-secondary education preferred

Tools

Excel

Word

Outlook

Vehicle maintenance

Job description

Are you ready to be a beacon of hope in the community, reaching out to those who need it most? If you have a heart for serving others and the skills to make a difference, we want you on our team!

As a member of the Fraser Valley, Mobile Mission team, you'll be on the front lines, connecting with individuals experiencing poverty, homelessness, or addiction in the most vulnerable living situations. Join us in making a lasting impact as we work together to support and uplift those in need throughout the Fraser Valley. If you're ready to be part of a team that's changing lives and spreading hope.

This is a permanent, full-time (37.5 hours per week) position. The schedule is Tuesday to Saturday 8-4pm. The starting range for this position is $26.26 to $28.70 per hour.

Main Duties And Responsibilities

• Model Christ in word and deed.
• Counsel up to the level of personal expertise and refer as necessary.
• Refer and assist community members in finding suitable, safe accommodation.
• Provide support on behalf of community members, to external services.
• Stock and restock, order materials, clean and maintain vehicle for each evening’s readiness and duties.
• Drive into allies, parks, and back-roads, with the purpose of intentional contact with those in need.
• Minister in the aforementioned areas during all weather conditions.
• Provide feedback information to maintain the heartbeat of the community and an up-to-date understanding of the needs of the areas being served.
• Train and oversee interns and volunteers going out on the Mobile Mission.
• Maintain specific logs relating to the Mobile Mission.
• Ensure the smooth functioning of the Mobile Mission Vehicle, including coordinating office services (e.g., cleaning), and report any need for maintenance to the Maintenance Dept.
• Complete administrative responsibilities (ie. time log, stories, reports, stats).
• As a member of the Outreach Team, provide support as well as referral services to clients from Vancouver's Downtown Eastside.
• Participate in staff meetings, training and development opportunities.
• Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety.
• Perform other duties as assigned.

Knowledge, Skills And Abilities

• Agreement with UGM’s Mission Statement (see www.ugm.ca) and Statement of Faith.
• Personal knowledge and experience of the saving work of Jesus Christ.
• Understanding of the importance of a high level of confidentiality within the organization and its clientele.
• Ability to bring assistance to individuals living on the streets where there is the possibility of facing difficult and dangerous situations.
• Experience working in a community organization, foundation or ministry.
• Experience dealing with complex matters.
• 2-3 years of related work experience is required.
• Related post-secondary education preferred.
• Consideration may be given to alternate combinations of lived experience and education.
• Valid Class 5 drivers’ license required.
• Good English skills (verbal, reading and writing).
• Basic computer skills (Excel, Word and Outlook).
• Ability to work independently under the direction of a Supervisor.
• Identify and solve problems and follow through on initiatives.
• Complete UGM Non-Violent Crisis Intervention Course.

Behavioural Competencies

• Adaptability/ Flexibility (Level 3)

Adjust approach to meet needs of changing conditions, situations, and people to work effectively in difficult or ambiguous situations.

• Christ-likeness (Level 2)

Demonstrate the love of Christ in word and deed by living out the values of the Gospel.

• Client-Service Orientation (Level 2)

Provide service excellence by focusing efforts on discovering and meeting needs within personal, professional, and organizational capacities and boundaries.

• Interpersonal Rapport/Savvy (Level 3)

Establish and maintain relationships with others based on mutual respect, trust, sensitivity, transparency, empathy, compassion, tact, and diplomacy.

• Self-Care (Level 2)

Deliberately and continuously apply professional and personal self-care to sustain optimal productivity and maintain physical, mental, spiritual, and emotional health.

• Self-Management (Level 2)

Manage emotions and strong feelings while maintaining a calm and tactful demeanor under a broad range of challenging circumstances.

• Teamwork and Cooperation (Level 2)

Work collaboratively and productively across the organization to achieve common goals, while demonstrating respect, cooperation, collaboration, and consensus-building.

• Work Location

This position requires extensive driving throughout greater Vancouver in all weather conditions. The position works in the office 10% of the time, and out in the vehicle 90% of the time. While operating the vehicle, employee may be outside up to 70% of the time.

• Physical Requirements

This position may require standing, walking or reaching for up to 70% of the time. Employee is required to look at a computer screen and use a keyboard for up to 10% of the time. Must be able to lift up to 50lbs occasionally.

• Work Conditions

Frequent environmental exposures to cold, heat, and water. This position is required to work in an environment often dealing with clients in crisis situations brought about by diverse problems. The ability to function independently and frequently under pressure, while managing multiple concurrent tasks including emergency situations is an ongoing expectation of this position.

• Hours of Work

This position works an evening/night shift. Some work on scheduled days off may be required; moderate overtime may be required. Working on statutory holidays may be required.

• Hazards

Job requires frequent interaction with the public, some of whom may be upset, abusive, and/or violent. Employee is required to hear information about clients’ lives which may be troubling or upsetting, and may cause emotional issues including vicarious trauma. Job requires working frequently with people in unhealthy conditions and may include exposure to bodily fluids, lice and bedbugs.

• Other

Due to the nature of the job, and our commitment to a safe environment, the candidate is subject to a criminal record check and must submit a current Driver’s Abstract.