Community Operations Manager

Amica Senior Lifestyles; Newmarket; On-site; CAD 60,000 - 80,000; Full time

Job summary

A senior living services company located in Ontario is seeking a Community Operations Manager to oversee daily operations, including payroll, benefits, and housekeeping. The ideal candidate will have experience in managing administrative tasks in a hospitality setting and will possess strong leadership skills. A diploma in bookkeeping or business management and fluency in English are required. The position entails supporting marketing initiatives and managing staff in a customer-service driven environment.

Qualifications

• Proven experience managing payroll, accounts receivable, and accounts payable.
• Ability to communicate fluently in English is essential.
• Experience executing administrative tasks in hospitality setting.

Responsibilities

• Oversee operations including payroll, benefits, housekeeping, and accounting.
• Administer hiring and recruitment processes.
• Support Marketing & sales initiatives as needed.

Skills

Customer service skills

Leadership and management

Excellent business writing

Problem-solving and troubleshooting

Education

Diploma or certificate in bookkeeping or managerial accounting

Post-secondary education in hospitality or business management

Tools

Microsoft Excel

Job description

COMMUNITY OPERATIONS MANAGER

Amica Newmarket

Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A day in the life of the Community Operations Manager:

Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

Other Job Duties:

• Administers payroll, accounts receivable, accounts payable
• Administers hiring and recruitment process including new hire paperwork
• Administers HR functions, including personnel files, training compliance and department minutes
• Completes general administrative work requirements as assigned
• Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
• Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
• Performs regular audits of concierge/housekeeping team
• Participates in budget process as directed
• Supporting Marketing & sales where required
• Participates in corporate initiatives as requested
• Participates in weekend manager on duty rotation
• Other duties as required

How do I qualify?

You must have:

• Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment.
• Post secondary education in hospitality, business management, or related filed.
• Experience with accounting/payroll systems.
• Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff.
• Ability to communicate fluently in English.
• Proven ability to manage and lead others.
• Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel.

What we are looking for:

• Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards.
• Customer service driven with a passion for working with seniors.
• Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process.
• Willingness to participate in corporate initiatives and weekend manager on duty rotation.
• Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act.
• Capable of basic troubleshooting of computer systems, including networking and office equipment.
• Competent team-builder with coaching and conflict resolution skills.

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

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