Overview
Who We Are
The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years. We help more than 2 million people each year with necessities such as food, clothing and shelter, and support those facing unemployment, addiction and family challenges. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
Accountabilities
Client/Program Support
- Consistently demonstrates empathy and concern for clients/families
- Provides emergency food hampers to clients as directed by supervisor
- Assists in the organization, maintenance and general cleanliness of the Food Bank and/or Meal Centre, etc.
- Receives (and/or declines) and sorts/organizes non-monetary donations or purchased products following standard procedures
- May be responsible for ensuring safe handling of hazardous materials
- Arranges for discarding of items that are not usable in accordance with policy
- May direct work of volunteers assisting in the Food Bank
- Records incoming/outgoing donations in proper logs
- May assist in the maintenance of client files and statistical records, as directed
- Ensures the general upkeep of the facility, such as cleaning floors, washrooms, windows, dusting, collecting and disposing of garbage, vacuuming, checks, cleans, moves, arranges and dusts furniture as required
- Restocks washroom supplies and distributes received materials as required
- Assist with driving food van for donation pickups and deliveries
- Ensures the safe and careful handling of all deliveries, donations, kettle and other funds while protecting property, including donations and vehicles
- Performs other duties as assigned
Administrative Responsibilities
- Records incoming/outgoing donations in proper logs
- May assist in the maintenance of client files and statistical records, as directed
Written and Verbal Communication
CRITICAL RELATIONSHIP MANAGEMENT
- Will primarily communicate with The Salvation Army staff, volunteers and donors
Governance
Boards and Councils: None
Internal:
External:
MANAGERIAL/Technical Leadership RESPONSIBILITY
- Reports directly to: Community and Family Services Supervisor
- Direct reports for this position: N/A
FINANCIAL AND MATERIALS MANAGEMENT
- The incumbent is involved in minor financial matters regularly, or on a relief basis, or has responsibility for the wise use of his/her own resources.
- He/She may be authorized to spend, disburse, or collect small amounts of cash.
WORKING CONDITIONS
- A typical working environment is in a community ministries office, at a food bank and/or a warehouse.
- The performance of the job requires a frequent amount of loading/unloading trucks, handing out hampers, receiving/sorting out donated or purchased goods, and occasional computer work
- An incumbent will work under the following disagreeable conditions:
- Dirt/Dust/Temperature variations in a warehouse environment
- Cramped working station
- Work-related stress
- Dealing with angry and abusive people
- May have little to no travel requirements
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.
Education and Experience Qualifications
Education, Qualifications and Certifications
The successful job applicant will have completed Public School
Experience and Skilled Knowledge Requirements
- Up to three (3) months of prior related experience; including, experience working with multi-barriered persons.
- WHMIS training
- Food Safe training
- Universal Precautions
Skills and Capabilities
- Attention to detail, problem solving and analytical skills
- Attentive listening, empathy to clients/volunteers
- Attention to occasional computer work
- Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Compensation
The target hiring range for this position is $21.71 to $22.09 with a maximum of $22.46. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.