Community Manager - Assassin's Creed

Ubisoft Entertainment S.A; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ubisoft Entertainment Inc. is seeking a Community Manager to support the community strategy for our brands. You will engage players across social channels, create engaging content, and relay feedback to improve gameplay and experiences.

This role requires fluency with games-as-a-service practices and a strong gamer mindset. You’ll collaborate with a distributed, global team to plan content calendars, produce guides and assets, and drive player conversations while developing an authentic Ubisoft

Qualifications

• Experience in a community management or customer service role.
• Experience with user moderation in a digital environment, including forums and social media management tools.
• Strong understanding of social media services, mechanics, and trends (Instagram, Twitter/X, TikTok, Discord).
• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
• Ability to thrive in a dynamic environment within a globally distributed team.

Responsibilities

• Help execute the community strategic plan and engage players.
• Create player-facing resources and dynamic content (guides, short-form videos).
• Coordinate with production to deliver content assets.
• Write outbound communications in brand voice.
• Plan content calendars and monitor player conversations across channels.
• Build Ubisoft identity and engage with fans; identify influencers.
• Monitor community sentiment and report trends to partners.
• Organize contests and events and manage prize fulfillment.
• Analyze content performance with the Social Media Manager to improve campaigns.

Skills

Community management

Moderation

Social media

Gaming knowledge

Team collaboration

Social media management tools

Tools

Social media management tools

Job description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

JOB DESCRIPTION

The Community Manager is primarily accountable for supporting the community strategic plan created by their brand’s Community Developer. Responsibilities include communicating with players through social media channels, creating dynamic community content to engage and inform, and driving player feedback to share with the Community Developer and cross-functional partners to support in-game improvements. Community Managers are responsible for having a thorough understanding of contemporary gaming genres and platforms, including fluency with games-as-a-service practices.

WHAT YOU'LL DO

• Collaborate on defining and helping to execute the community strategic plan, driven by the Community Developer for your specific brand(s).
• Create player-facing resources and engaging digital content such as guides, short-form videos, static assets, and educational content which leverage community trends and highlight key initiatives.
• Interface with internal production resources to produce assets required to support content deliverables.
• Write/review/copyedit outbound communications to ensure readability and alignment with brand tone and key objectives.
• Collaborate with cross-functional partners to align on a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and drive player conversations across these and additional channels.
• Build a Ubisoft identity and develop an active and engaged relationship with players in the fan-base. Help to develop programs to identify key influencers and leverage these community members to help evangelize the brand and/or game for the community.
• Assess the community’s pulse, understand community concerns, and communicate community status to internal cross-functional partners.
• Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.
• Devise and manage contests + other events and facilitate the fulfillment of prize delivery when necessary.
• Work with the portfolio’s Social Media Manager to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagements

QUALIFICATIONS

WHAT YOU'LL BRING

• Experience in a community management or customer service role.
• Previous experience with user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.
• Strong understanding of social media services, mechanics, and trends; especially Instagram, Twitter/X, TikTok, and Discord.
• Background as a creative and knowledgeable gamer, comfortable with online communities and social media.
• Ability to thrive in a highly dynamic environment within a globally distributed team.

How can I check my application status?

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I am not familiar with the video game industry. Would I fit into Ubisoft?

At Ubisoft, everyone is welcome! We know that by bringing together different perspectives and experiences, we create a more inclusive environment for our team members. You’ll get the chance to work with teams and projects that inspire and challenge you every single day.

How do I know if a Ubisoft email/offer is legit?

We were sorry to hear of some instances whereby scammers contacted candidates on Ubisoft’s “behalf” to gather personal data and/or money. We take this matter very seriously: not only do these actions put you at risk, they also jeopardize Ubisoft’s image. to read the detailed list of of things that Ubisoft, as a company, will never ask you for during your hiring process.