Community Manager

SOCi; Vancouver, Toronto; Hybrid; CAD 57,000 - 88,000; Full time

Job summary

A multi-location marketing platform is hiring a Community Manager to shape SOCi Central, a community for customers to connect and share ideas. This role offers ownership in launching community strategies and requires 1-3 years of experience in community management or similar fields. Responsibilities include engaging community members, hosting events, and ensuring a positive user experience. Flexible work model transitioning from remote to a hybrid format. Comprehensive benefits and career growth opportunities are provided.

Benefits

Health insurance

401(k) plan with employer match

Flexible paid time off

Wellness incentives

Qualifications

• 1–3 years of experience in community management or a similar role.
• Ability to connect with customers and facilitate discussions.
• Tech-savvy and eager to learn new platforms.

Responsibilities

• Manage community launch and strategy for SOCi Central.
• Facilitate daily discussions and keep community members engaged.
• Plan and host community-driven events.

Skills

Community management

Customer education

Social media management

Communication

Event organization

Job description

SOCI is the marketing platform for multi‑location businesses — brands you see everywhere in your community, such as restaurants, retailers, healthcare providers, and service companies with hundreds or thousands of locations. We help those businesses manage their local marketing at scale — from social media and reviews to listings, ads, and more — all in one place.

Now, we’re taking that support to the next level with SOCi Central, our new customer community. SOCi Central is designed to be a space where our customers can connect with each other, share ideas, swap success stories, and learn how to get the most out of SOCi. Through discussion forums, virtual events, networking groups, and recognition programs, SOCi Central will be where learning, collaboration, and inspiration come together.

We’re hiring our very first Community Manager to bring this vision to life. This person will play a part in shaping what SOCi Central becomes — contributing to setting the tone, defining the direction, and guiding how our customers engage, learn, and grow together. You’ll have real ownership and creative freedom to experiment, build programs, and create an experience that customers truly love.

Because SOCi Central lives within our Customer Education Services team, this role sits at the heart of how we help customers learn and succeed. Our team blends formal learning (through SOCi University) with informal learning (through peer conversations and shared experiences). The Community Manager will help bridge those worlds — creating opportunities for customers to grow their SOCi expertise and strengthen their local marketing strategies in a variety of ways, all under one roof.

Original base salary: $57 000 – $88 000 CAD plus bonuses and commission.

Who We Are

SOCI is the leader in AI‑powered marketing solutions for multi‑location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCI provides a first‑of‑its‑kind, AI‑powered digital workforce capable of handling the workload of 1 000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCI is recognized by Fast Company as one of the World’s Most Innovative Companies and is trusted by nearly 1 000 top brands, including Ford, Ace Hardware, Kumon, Liberty Tax, and more. Founded in 2012 and backed by leading strategic investors, SOCI is transforming how multi‑location brands manage and scale their marketing efforts.

A Day in the Life

• Community Launch & Strategy – Help roll out and manage SOCi Central, ensuring a welcoming, engaging experience for members.
• Partner with Customer Education leadership to execute on the community vision and roadmap.
• Develop community guidelines, onboarding experiences, and engagement programs that promote connection and trust.
• Engagement & Content – Facilitate daily discussions, answer questions, and keep conversations active and valuable.
• Create and publish engaging content (discussion prompts, polls, highlights, recaps, and more).
• Collaborate with internal teams (Customer Success, Product Marketing, Support) to share product updates, thought leadership, and educational resources.
• Manage gamification and recognition programs (badges, leaderboards, MVP spotlights) to celebrate active members.
• Events & Programming – Plan and host community‑driven events such as webinars, office hours, AMAs, networking meetups, and more.
• Work with Customer Marketing to feature member stories and success strategies.
• Support user‑generated content initiatives like interviews, how‑to videos, or community‑led discussions.
• Voice of the Customer – Gather insights, feedback, and trends from community discussions and share them with internal teams.
• Partner with Product and Support to route feedback, track ideas, and follow up with members.
• Contribute to community analytics and reporting – track engagement, growth, and satisfaction.

You’ll Thrive in This Role If You…

• Enjoy experimenting, learning by doing, and finding creative ways to connect people.
• Are comfortable working with a wide range of customers — from marketers to franchise owners — and can adapt your communication style to different personalities, levels of experience, and technical skills.
• Are curious about how AI and emerging technologies can enhance community engagement, learning, and marketing—and you’re eager to explore how to apply those ideas.
• Get energy from trying new approaches, measuring impact, and improving based on what you learn.
• Are looking to build your career in the tech or SaaS space and want a role where you can make an impact early on.
• Appreciate collaboration and enjoy working cross‑functionally with education, marketing, and customer experience teams.
• Take pride in helping people learn, grow, and succeed through shared experiences.

What You’ll Need to be Successful

• Hybrid Opportunity: Fully remote until the Vancouver, BC and Toronto, ON offices are established. Then transition to a 50/50 hybrid model.
• Must Have: 1–3 years of experience in community management, customer education, marketing, customer success, social media management, or a similar role where you built relationships and engaged customers online. Tech/SaaS experience is a plus.
• Transferable experience managing online groups, organizing events, or building engagement in a digital space is welcomed.
• Clear and confident communication; enjoys connecting with people and facilitating discussions.
• Some knowledge of local marketing or multi‑location business strategy is a plus, but curiosity to learn is also valuable.
• Tech‑savvy and eager to learn the SOCI platform. Comfortable exploring new tools independently.
• Self‑starter who is excited to take initiative, experiment, and help shape the community’s direction.
• Organized, adaptable, and confident collaborating with teams across departments.
• Willing to adapt to changes in the job description as needed by the business and accept all other duties as assigned.

What SOCI Provides to You

• Comprehensive benefits package (full‑time permanent, non‑contract roles only).
• Health insurance, dental, and vision plans.
• Wellness incentives.
• 401(k) plan with employer match.
• Flexible paid time off.
• Quarterly wellness days.
• Paid holidays.
• Career growth and success opportunities.

What’s Important at SOCI

Our collaborative, dynamic culture allows teams to work cross‑functionally and optimize productivity. We are a fast‑paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can make a difference in the way enterprise organizations utilize social technology, SOCI is for you.

Equal Opportunity/Affirmative Action Employer

SOCI is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected veteran status, or any other characteristic protected by applicable law. Please note that, if selected, you will be required to complete an E‑Verify check to confirm your eligibility to work in the United States (if applicable).

Applications accepted until January 3, 2026. This position is being hired on an urgent basis.