Community Manager

Brigil; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading real estate company in Ottawa is seeking a Community Manager to ensure exceptional resident experiences in their Apogée communities. Responsibilities include managing property operations, overseeing maintenance teams, and enhancing resident engagement through events. The ideal candidate has property management experience, excellent customer service skills, and can handle multiple priorities in a dynamic environment. A competitive salary, group insurance, and other benefits are offered. Flexible availability is required, including weekends and emergency calls.

Benefits

Competitive salary

Group insurance

Employee assistance program

Retirement savings plan with employer contribution

Free parking

Qualifications

• Relevant experience in property management or hospitality.
• Comfortable using standard computer tools.
• Good understanding of leasing processes and financial management.
• Ability to handle multiple priorities in a dynamic work environment.
• Flexible availability, including evenings and weekends.

Responsibilities

• Provide exceptional daily customer service to residents.
• Create and maintain a pleasant living environment.
• Supervise the on-site maintenance team.
• Ensure compliance with building regulations.
• Monitor vendor services for quality.

Skills

Property management experience

Customer relationship management

Organizational skills

Problem-solving aptitude

Bilingual (an asset)

Tools

Microsoft Office

CRM systems

Job description

Become a citizen builder

We need your talent, your ideas and your commitment to fuel the company's growth and help build an exceptional region.

At Brigil, a whole career awaits you!

Brigil is currently looking for a Community Manager for its Apogée communities in Ottawa.

Reporting to the Regional Director, the Community Manager is responsible for the full management of a residential building, ensuring an exceptional resident experience and fostering a pleasant living environment. As the face of Brigil for residents, the Community Manager plays a key role in strengthening the residential community, promoting well‑being, and maintaining a welcoming environment.

Profil

Responsibilities

• Provide exceptional daily customer service to respond quickly and effectively to residents’ needs, promoting their well‑being and overall satisfaction.
• Create, maintain, and promote a pleasant, harmonious living environment that meets Apogée standards, ensuring a high‑end and consistent residential experience.
• Maintain an active presence on‑site by conducting regular and preventive inspections to keep buildings in good condition, uphold high standards, and demonstrate a strong sense of ownership of the property.
• Supervise and coordinate the on‑site maintenance team to ensure operational performance, proper building functioning, and compliance with Brigil standards.
• Ensure compliance with building regulations and apply management policies to maintain an orderly, safe, and compliant environment.
• Monitor the quality of services provided by vendors and subcontractors to ensure all work meets Apogée standards and resident expectations.
• Identify and recommend operational improvements to optimize process efficiency, resident satisfaction, and overall quality of the living environment.
• Contribute to unit leasing and lease renewals, and manage move‑ins, move‑outs, and suite preparations to ensure optimal occupancy rates and a smooth, professional experience for new residents.
• Organize events to encourage engagement and strengthen residents’ sense of belonging.
• Participate in accounts receivable follow‑up and communicate proactively with affected residents to maintain sound financial management and prevent payment delays.
• Manage the bidding process, analyze costs, and oversee the building’s financial tracking, producing necessary reports to ensure strict expense control, adherence to the budget, and informed decision‑making toward financial objectives.
• Receive and respond to emergency calls, including evenings and weekends, to ensure resident safety and the rapid resolution of critical situations.

Qualifications and skills required

• Relevant experience in property management, residential management, or hospitality
• Comfortable using basic computer tools, including Outlook, Microsoft Office, and a customer management system (CRM)
• Good understanding of leasing processes and basic financial management concepts (an asset)
• Ability to work in a dynamic environment and manage multiple priorities simultaneously
• Flexible availability for variable schedule, including weekends and handling emergency calls in the evening

Desired skills

• Bilingual (an asset)
• Ability to provide a high‑end customer experience
• Aptitude for quickly resolving problems
• Strong organizational skills and ability to manage priorities
• Autonomy, initiative, and sound professional judgment

Informations contractuelles

What Brigil has to offer

• Be part of a team of citizen builders within a fast‑growing company.
• Competitive salary
• Group insurance
• Employee assistance program
• Group Registered Retirement Savings Plan (RRSP/RPDB) with employer contribution
• Free parking

We invite you to send your resume to the Human Resources Department at [e-mail]. While all applications will be considered, only candidates selected for further consideration will be contacted.

About Brigil

Brigil is a leading real estate company in Canada's National Capital Region. Since 1985, it has built more than 14,000 housing units and owns nearly 4,000 rental units, plus 2,000 which are currently under construction. With an impressive collection of landholdings, Brigil intends to build more than 44,000 housing units within the next 20 years, strategically located in forty communities on both sides of the Ottawa River. Brigil is helping to alleviate the housing crisis while creating vibrant, sustainable and inclusive communities. Its founding president, Gilles Desjardins, is at the head of the family business, accompanied by his two sons, Jessy and Kevin. They are supported by a solid team of 300 professionals. Gilles Desjardins was awarded the Grand Bâtisseur (Great Builder) Award by the APCHQ Outaouais for his lifetime achievements. Committed to his community, he is recognized as one of Quebec's greatest patrons and received the Meritorious Service Medal of Canada from the Governor General in 2018. This is why the company’s mission goes beyond that of the builder. Brigil builds with purpose. For more information, please visit brigil.com