Community Manager

Skyline Group of Companies; Gravenhurst; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading real estate management firm in Gravenhurst, ON, is seeking a Community Manager to oversee daily operations of residential properties. The role involves managing tenant satisfaction, advertising units, and handling administrative tasks. Ideal candidates will have relevant education and at least two years of experience in customer service and office administration. The company promotes a supportive culture with competitive pay and benefits.

Benefits

Competitive pay structure

Employer-paid benefits

Employee savings plan

Paid volunteer days

Ongoing training and growth opportunities

Qualifications

• Minimum two (2) years’ experience in office administration and customer service.
• Valid driver's license with satisfactory driving record may be required.
• Ability to lift 50 lbs and navigate stairs.

Responsibilities

• Support daily on-site operations of residential properties.
• Advertise and show available units to prospective tenants.
• Maintain tenant satisfaction by addressing concerns promptly.
• Oversee fire safety record-keeping and regular inspections.
• Handle administrative duties and ensure accurate record-keeping.

Skills

Office administration

Customer service

Communication

Problem-solving

Organizational skills

Education

Post-secondary education in business administration or related field

Tools

Microsoft Word

Microsoft Excel

Email/Web

Job description

Location: Gravenhurst, ON, Canada

Compensation: Salary

Job Type: Full-Time

Schedule: Monday to Friday

Job Overview

The Community Manager is responsible for supporting the daily on‑site operations of residential properties by administrative duties and providing exceptional customer service to tenants.

Key Responsibilities

• Advertise and show available units to prospective tenants, respond to all rental inquiries, process application forms, assist with verifying credit references, send required documents and applications to Head Office for approval, and close rental agreements while keeping a detailed record of all calls, emails, and walk‑ins.
• Maintain tenant satisfaction by promptly addressing concerns and complaints within 24 hours, providing excellent customer service, and coordinating maintenance or minor repairs. Approach all tenant interactions with respect, particularly during disputes, and ensure clear communication throughout the resolution process.
• Be accessible during working hours and respond swiftly to tenant emergencies. Prioritize accommodation requests and ensure adherence to accessibility policies. Plan and execute tenant engagement events to promote a strong sense of community.
• Oversee fire safety record‑keeping, conduct regular inspections, and maintain logbooks in compliance with company procedures. Collect and deposit rent payments, track expenditures, and assist with audits. Handle administrative duties such as responding to emails, faxing documents, posting notices, and ensuring accurate record‑keeping of transactions.
• Complete essential documentation with attention to detail for leases, inspections, and resident records, and track expenses in the property management software.

Qualifications

• Post‑secondary education in business administration, hospitality, sales, or a related field and minimum two (2) years’ experience in office administration and customer service.
• Valid driver’s license with satisfactory driving record and automobile insurance may be required.
• Computer skills (Word, Excel, e‑mail/web) are required.
• Ability to lift 50 lbs, bend, push and pull as well as go up and down stairs.

Who are we?

Skyline is a capital management company that acquires, develops, and manages real‑estate properties and clean‑energy assets, and offers them as private alternative investment products.

Why us?

We offer competitive pay structure, employer‑paid benefits, an employee savings plan (We invest in your future with our ESP match!), paid volunteer days, ongoing training, and growth opportunities. We pride ourselves as an inclusive and empathetic employer. Our culture empowers staff at all levels to support and build vibrant communities.

We are an equal opportunity employer committed to diversity and accessibility. Accommodations are available upon request by contacting Skyline Human Resources at [e-mail].

Apply Online: skylinegroupofcompanies.ca/careers