Community Coordinator

Creator; Vancouver; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive salary & benefits

Dog-friendly office

Remote work 2 days per week

Job summary

Creator in Vancouver is seeking a Community Coordinator to support the creator community and day-to-day operations, including ticketing, CRM data, onboarding creators, and storefront support.

You'll serve as a visible, public-facing presence for the brand across community channels, contribute to improving workflows, and collaborate with the Affiliate Performance Manager. Flexible hybrid work with two remote days per week is available.

Qualifications

• 1–2 years in customer support, CRM, or community management.
• Experience with Zendesk or similar helpdesk.
• Proficient with AI tools (ChatGPT, Claude) for drafting and organizing.
• Excellent written English and communication.
• Able to work with ambiguity and take initiative.
• Strong attention to detail and organization.

Responsibilities

• Respond to and resolve day-to-day support tickets.
• Maintain accurate CRM data entry and reporting.
• Administer the creator community platform.
• Onboard creators and communicate program updates.
• Support Creator Storefronts product features and testing.
• Be a visible brand presence across community and social channels.
• Keep SOPs and process docs up to date.
• Track outstanding actions across programs.
• Consolidate data for monthly performance reports.
• Take on ad hoc admin and research tasks.

Skills

Customer support

CRM

Community management

Zendesk

AI tools

Written English

Communication

Attention to detail

Education

Background in business/communications/marketing

Tools

CRM platforms like User.com/Circle

Job description

About Creator

Creator.co is one of the leading influencer marketing platforms and one of Vancouver's fastest-growing start-ups.

• Ranked #1 by SmartSites
• Rated 4.7 stars on G2
• Recognized as a top influencer marketing platform by Influencer Marketing Hub

Creator.co is an innovative platform that empowers creators and brands to connect, collaborate, and thrive in the digital space. Our vision is to be the destination where brands and creators connect, collaborate, grow, and earn more.

Role Overview

We're looking for a Community Coordinator to help keep our creator community and support operations running smoothly day to day. This role covers (but not limited to) ticket support, day-to-day CRM and community platform tasks, direct communication with creators, and support for our Creator Storefronts product. You'll also be a visible, engaged presence for Creator.co, both within our community and across our social channels. Note this is not a social media management role: content creation and brand strategy are owned elsewhere.

This is a great opportunity to learn the systems behind a fast-growing creator platform, with guidance from the Affiliate Performance Manager and room to grow as you build experience.

Key Responsibilities

• Respond to and resolve day-to-day support tickets and improve existing workflows.
• Keep CRM data accurate and up to date, including data entry and reporting.
• Administer the creator community platform, including posing and responding to member questions.
• Communicate directly with creators, assisting with onboarding, and program updates, escalating anything complex to the Affiliate Performance Manager.
• Contribute to Creator Storefronts development, including feature ideas, defining requirements and testing as features go live.
• Act as an engaged, visible presence for Creator.co within our community and on social channels, contributing content ideas and occasional light content in coordination with our other team members.
• Keep SOPs and process documents up to date as workflows change.
• Track and follow up on outstanding action items across creator programs and partner sign-ups.
• Consolidate data for a recurring monthly performance report.
• Take on other ad hoc administrative and research tasks as assigned.

What You Bring

• 1-2 years of experience in a customer support, CRM, or community management role
• Familiarity with Zendesk or a similar helpdesk tool.
• Comfortable using AI tools (e.g. ChatGPT, Claude) to speed up day-to-day tasks like drafting responses, summarizing, or organizing information
• Comfortable being a visible, public-facing presence for the brand across community and social platforms
• Excellent written English and clear communication.
• Comfortable operating with ambiguity and taking initiative.
• Comfortable learning new software and tools quickly.
• Strong attention to detail and organizational skills.
• A proactive attitude and willingness to ask questions when something's unclear.

Nice to Have

• Familiarity with a CRM or community platform (User.com, Circle, or similar).
• Some experience with light content creation (captions, simple graphics, short-form copy) is a plus, though not a core part of this role
• Background in business, communications, or marketing.

What We Offer

• A competitive salary and benefits package (health, dental, and vision insurance)
• A vibrant, dog-friendly office in downtown Vancouver with the flexibility of remote work 2 days per week
• An inclusive environment with a team of passionate and talented individuals
• A supportive company culture that values collaboration, innovation, and communication
• The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it

Compensation

We offer a starting annual salary of $50,000 – $55,000 CAD

Total compensation includes salary, bonus, benefits, and other perks