Community Business Banking Officer

Alterna; Brampton; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

Alterna Savings is seeking a Community Business Banking Officer in Brampton to lead outbound client engagements, assess financial needs, and deliver comprehensive banking and cash management solutions. You will drive referrals and work with partners to optimize opportunities.

Ideal candidates have sales experience, knowledge of investments and lending, and strong communication skills. The role requires proactive calling, appointments, and relationship-building within the community.

Qualifications

• Postsecondary education plus 3 years in financial institution or equivalent.
• Proven track record in sales.
• CSC or IFIC course is an asset.
• Continuing education in Financial Planning or similar programs.
• Experience providing credit solutions.

Responsibilities

• Meets sales targets by delivering products and services that meet members' needs.
• Promote/sell a full range of banking products and services.
• Attend and participate in branch meetings, huddles, campaigns.
• Maximize sales opportunities using effective interviewing to uncover needs.
• Provide financial advice for investment/credit needs using Alterna calculators.
• Acquire and refer high-value relationships to IA, SME and partners.
• Maintain knowledge of all products/services and update on policy changes.

Skills

Sales process

Communication skills

Negotiation skills

Problem solving

Education

Postsecondary education + 3 years experience

Sales track record

CSCorIFIC course asset

Continuing education in Financial Planning

Credit solutions experience

Tools

Excel

Word

Financial Calculators

STARS

Job description

Description

Job Type: Full time

Target Salary Range: $55,000 - $60,000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This job posting is for an existing vacancy

ScopeofPosition

The Community Business Banking Officer (CBBO) is the lead role involved in outbound, banker-initiated contact of members/clients using in branch renewal lists, branch and marketing lead lists for Personal and community small business members/clients. The focus of this role is to contact and meet with designated members/clients in an effort to understand and meet their overall day to day banking and cash management needs, consolidate share of wallet and refer to more senior bankers as required. Sales are driven by appointments generated from the pro-active calling and up selling of referrals that have been provided by other sales professionals.

CBBOcontributetomeetingteamsalesplanandrelatedactivitiesthrougheffectiveassessmentofmembers/clients’financialneeds.Providesproductandservicesolutions(ofmediumtohighcomplexityinbothcreditandinvestment)througheffectiveinterviewingandprobing,deliveringfinancialadvicedesignedtosatisfythemembers/clients’totalfinancialneeds.Recognizesandactsonreferralsandsalesopportunitiesandmaintainsrelationshipswithbusinesspartnerstooptimizebusinessopportunitiesandreferrals.

MajorResponsibilities

• Meetsalestargetsbydeliveringproductsandservicesthatputsthemembers/clients’needsfirst
• Proactivelypromote/sellanddeliverafullrangeofbankingproductsandservicestomeetourmembers/clients’needs
• Followsalesandservicemodelbyattendingandactivelyparticipatinginbranchmeetings,huddles,initiativesandcampaigns
• Maximizessalesopportunitiesbyusingeffectivesalesinterviewingskillsthatuncoverlongertermfinancialmembers/clients’needs
• Providefinancialadvicetomembers/clientswithinvestment/creditneedsrequiringmoderatefinancialsolutions,usingAlterna’sfinancialcalculators
• Acquireandreferpotentialhighvaluemembers/clients’relationshipstoIAs,SMEandexternalpartners
• Maintainaworkingknowledgeandunderstandingofallproductsandservicesweofferandkeepuptodatewithproceduralchanges.
• Understandandapplyrisk-basedpricingmodelsanduserationalpricingdiscretiontoensureeverycustomerisprofitable.
• Usessalesandservicetoolstosupportmembers/clientsinteractions(i.e.Excel,FinancialCalculators,STARS)
• Developandimplementaproactivemembers/clientscallplan
• Followthroughonselfgeneratedsalesandretentionleads
• Followthroughonreferralsfromotherinternalstaff
• Identifyandsetpersonaldevelopmentplanandcompleteactivitiessetinplan
• Activelyparticipateinregularcoachingsessions
• Compliantwithantimoneylaunderingguidelines
• Performotherdutiesasassigned
• Meetscontactcommitmentsasdefinedbysalesplan
• Meetssalesobjectiveasdefinedbysalesplan
• Satisfiesmembers/clientsshortandlongertermfinancialneedsofmembers/client
• Identifyanddulynoteanyexceptionstopolicyandprocedureswhenrecommendingapprovalforcredit

QUALIFICATIONS

Education/Certification/Experience

• Postsecondaryeducationcombinedwith3yearsrelatedexperienceinafinancialinstitutionoranequivalentcombinationofeducationandexperience
• Proventrackrecordinsales
• CSCorIFICcourseanasset
• AspartofcontinuingeducationenrolledinFinancialPlanningorothersimilartypeprograms
• Experienceinprovidingcreditsolutions

Knowledge/Skills

• Detailedworkingknowledgeofinvestmentandgoodknowledgeoflendingandmortgagessufficienttoanalyzemembers/needs,explainfeaturesandbenefitsandplacetheproductforthemembers/clients
• SoundknowledgeofvariouscomputerapplicationssuchasExcel,Wordetc
• Goodknowledgeofthesalesprocessandstrongcommunicationskillstointervieweffectivelytouncovermembers/clients’needs
• Goodproblem-solvingskillssufficienttoidentify,analyzeandresolvecomplexmembers/clients’issues/problems
• Solidnegotiationskillstodealwithmembers/clients’solutionsandsales

COMPETENCIES

• Members/clients/ClientCentricity-Buildspositivemembers/clientsrelations
• ContinuousLearning&Agility-Seekstoimproveandmaintainpersonaleffectivenessinhighdemandsituations
• Teamwork-Contributespositivelyasateammembers/client
• AchievementOrientation-Continuallyimprovespersonalperformance
• Adaptability-Adaptsonesworktoasituationandavarietyofchanges
• DecisionMaking&Problemsolving-Makesdecisionsandsolvesproblemsbyinterpretingpoliciesandguidelines
• Impact&Influence-Adaptsrationaletoinfluenceothers
• Initiative-Addressesimminentissuesoropportunities
• Professional/TechnicalExpertise-Demonstratesin-depthknowledgeasrelatestothejob’srole

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking ® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants