Communications Manager

London Drugs; Richmond; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading retail company in Richmond is seeking a Communications Manager to enhance brand storytelling and drive engagement across multiple channels. You will develop strategic communications strategies, manage media relations, and lead high-profile events. Ideal candidates have a Bachelor's degree in Marketing, excellent communication skills, and experience in crisis management. This position offers competitive compensation and benefits while promoting a collaborative culture.

Benefits

Career Advancement

Competitive Compensation

Comprehensive Benefits

Employee Discounts

Recognition Programs

Company-matched RRSPs

Continuous Learning

Supportive Resources

Community Involvement

Qualifications

• Proficient in managing PR agency relationships.
• Experience leading high-profile marketing events.
• Ability to monitor media and social channels effectively.

Responsibilities

• Develop integrated communications strategies.
• Manage major marketing-led events.
• Provide leadership and mentorship to team members.

Skills

Exceptional communication skills

Strong writing and editing

Project management

Strategic thinking

Crisis management

Education

Bachelor’s degree in Journalism, Public Relations, Marketing, or Communications

Tools

Microsoft Office

Meltwater

Job description

Not just a job… a community a partnership a team

At London Drugs, we’re more than just a retail brand—we’re a trusted part of the community. We’re looking for a strategic and creative^* Communications Manager to lead brand storytelling, elevate our reputation, and drive engagement across multiple channels. If you thrive in fast‑paced environments, love building relationships, and have a passion for impactful communication, this is your opportunity to make a difference.

Why Join Us

• Be part of a collaborative, purpose‑driven team.
• Lead high‑profile campaigns and events that shape public perception.
• Competitive salary and comprehensive benefits.
• Opportunities for growth and professional development.
• A culture that values innovation, inclusion, and excellence.

What You’ll Do

• Develop and execute integrated communications strategies aligned with business goals.
• Lead MRPR planning for brand and category‑level messaging to build trust and engagement.
• Manage PR agency relationships and optimise scope of work for maximum ROI.
• Oversee major marketing‑led events, including the Annual Partnership Conference, Store Grand Openings, and media/influencer events.
• Support crisis communications and digital content monitoring for issues management.
• Train and coach internal spokespeople in media relations.
• Oversee brand sponsorships and identify new opportunities.
• Monitor media and social channels to protect and enhance brand reputation.
• Lead media monitoring and reporting, identifying risks and opportunities proactively.
• Provide leadership and mentorship to team members, ensuring performance and development goals are met.

What You Bring

Skills & Abilities

• Exceptional communication skills.
• Strong writing and editing for all forms of content, including short and long form.
• Strong project management and budgeting capabilities.
• Strategic thinker with sound judgment and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Resilience and composure in high‑stakes situations, including crisis management.
• Proven ability to build relationships with media, government, vendors, and agencies.
• Highly resilient, proactive and consistently showing initiative to take action.
• Skilled in building consensus while driving team performance, and leading through influence.

Education & Experience

• Bachelor’s degree in Journalism, Public Relations, Marketing, Communications, or equivalent experience.
• Prior communications management in the retail industry an asset.
• Experience managing the full cycle of publication development—from independent research and stakeholder interviews to content presentation and collaboration with authors, designers, and marketing teams.
• Experience producing large‑scale events including stage development with an in‑depth knowledge of current technology, local unions and related roles and procedures.
• Creative thinker with previous experience in writing, editing and proofreading, as well as interviewing subject matter experts and members of the public to develop compelling stories.
• Proficiency in Microsoft Office and media/social media monitoring tools (e.g., Meltwater).
• Portfolio of writing and project samples demonstrating strategic impact.

Benefits

• Career Advancement – We promote from within, giving you real opportunities to grow.
• Competitive Compensation – Salaries aligned with your experience and contributions.
• Comprehensive Benefits – Medical, dental, vision, and prescription coverage for you and your family.
• Employee Discounts – Sharing our success.
• Recognition Programs – Tangible rewards for great work!
• Company‑matched RRSPs – to help secure your future.
• Continuous Learning – Access to in‑house training and education programs.
• Supportive Resources – Free, confidential counseling through our Employee Family Assistance Program.
• Community Involvement – Be part of initiatives that give back to the communities we serve.

This position is primarily office‑based, with the potential to work remotely for 2 out of every 10 working days.

Apply today and help shape the voice of one of Canada’s most trusted retail brands.

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.