Communications Clerk - Repost

Winnipeg Regional Health Authority; Winnipeg; On-site; CAD 60,000 - 80,000; Part time

Job summary

A regional health authority in Winnipeg seeks a Casual Telephone & Inquiry representative. The role demands fluency in both English and French, with six months of relevant customer service experience considered essential. You will provide support via telephone, ensuring effective communication with patients and families. The position involves working independently and adapting to fast-paced situations. A resume is required when applying, along with a current satisfactory Criminal Records Check.

Qualifications

• Six months related experience or customer service experience.
• Proficiency in both English and French for communication.
• Good telephone manner and ability to retain confidential information.

Skills

Fluent in English and French

Ability to work in a Windows environment

Keyboarding speed: 35 wpm

Good interpersonal communication skills

Ability to multi-task in fast-paced environments

Education

Grade 12 or recognized equivalent

Job description

Department / Unit: Telephone & Inquiry - SBH

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: ASAP

FTE: Casual

Work Arrangement:

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Experience

• Six (6) months related* experience; or,
• Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

• Grade 12, or recognized equivalent.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• Fluently bilingual in both English and French. ***
• Ability to work in a Windows operating environment.
• Keyboarding speed: 35 wpm.
• Ability to read, write, speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.

*** The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION.

Physical Requirements

Not Applicable

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

Wewelcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.