Communications Clerk Repost

Insurance Brokers Association of Manitoba; Winnipeg; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Winnipeg seeks a Communications Clerk for handling incoming calls, customer inquiries, and emergency announcements. The ideal candidate is bilingual in English and French, possesses strong communication skills, and can work independently. A Grade 12 diploma is required, along with customer service experience. This position emphasizes a commitment to diversity and inclusion in the workplace.

Qualifications

• Six months related experience or customer service experience.
• Experience as Unit Clerk, Unit Assistant, Receptionist, etc.

Responsibilities

• Answer and transfer all incoming calls at the Telephone Inquiry Desk.
• Direct inquiries and maintain directories.
• Make emergency announcements using Public Address Systems.

Skills

Fluently bilingual in English and French

Good interpersonal communication skills

Ability to multi-task in a fast-paced environment

Good telephone manner

Ability to work independently with minimal supervision

Education

Grade 12 or recognized equivalent

Job description

Position Overview

Under the general supervision of the Supervisor Coding Med Legal and Inquiry and while demonstrating a commitment to the Mission Values and Management Philosophy of St. Boniface Hospital the Communications Clerk is responsible for performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists etc.; and performing other related duties as assigned.

Experience

• Six (6) months related experience; or
• Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Experience as Unit Clerk Unit Assistant Receptionist Secretary Slating Clerk or Dispatcher is deemed to meet the definition of related experience.

Education (Degree / Diploma / Certificate)

• Grade 12 or recognized equivalent.

Qualifications and Skills

• Fluently bilingual in both English and French.
• Ability to work in a Windows operating environment.
• Keyboarding skills.
• Keyboarding speed : 35 wpm.
• Ability to read write speak and understand English.
• Ability to interact well with others.
• Ability to retain information which is of a confidential nature.
• Ability to multi-task in a fast-paced environment.
• Good interpersonal communication skills.
• Good telephone manner.
• Ability to adapt readily to stressful situations.
• Ability to work independently with minimal supervision.
• The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant's proficiency level. For more information on the required proficiency level please contact the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles. Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique veuillez communiquer avec le service des Ressources humaines.

A RESUME IS REQUIRED WHEN APPLYING FOR THIS POSITION.

Key Skills

Customer Service, Communication skills, Basic Math, Cashiering, Computer Skills, Math, Retail Sales, 10 Key Calculator, Copywriting, Cash Handling, Planograms, Stocking

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Any application received after the closing time will not be included in the competition.

This term position may end earlier as outlined in your collective bargaining agreement.

T his position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search) Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.