Communications Clerk (CUPE), Communications

Oak Valley Health; Markham; On-site; CAD 31,000 - 36,000; Full time

Job summary

Oak Valley Health is seeking a Communications Clerk to operate a Mitel console and related paging and locating systems. You will respond to emergency codes and strive to provide a positive experience for staff, patients and visitors.

The role requires previous hospital switchboard experience, strong communication skills and the ability to work independently under pressure across flexible shifts. This position is based at our Markham site in Ontario.

Qualifications

• Previous switchboard experience in a hospital environment.
• Knowledge of a variety of communication systems.
• Proven customer service skills with courteous and professional telephone manner.
• Excellent interpersonal, communication and organizational skills.
• Strong computer skills in a computerized environment.
• Experience with Mitel console preferred.

Responsibilities

• Operate a Mitel console and various communication equipment (paging, locating systems).
• Respond to and act upon communication needs for emergency codes.
• Provide positive customer experience to staff, patients and visitors.
• Work across shifts including days, evenings and nights if required.
• Communicate clearly and professionally with all stakeholders.

Skills

Switchboard experience

Mitel console

Customer service

Interpersonal skills

Computer skills

Tools

Mitel console

Job description

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.Land acknowledgement:Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.Who you are:You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courageYou are a patient and/or client centered individual who performs at an exemplary standardYou are a team player with excellent communication, critical thinking and prioritization skillsPosting closes on EOD October 23, 2026What we are looking for:As a communications clerk you will operate a Mitel console, and various types of communication equipment such as paging and locating systems. A key responsibility is to respond to and act upon the communication needs for emergency codes and provide a positive customer experience to everyone you deal with.What you bring to the role:Previous switchboard experience in a hospital environment, or large organization along with working knowledge of a variety of communication systemsProven well-developed customer service skills; with a demonstrated courteous and professional telephone mannerExcellent interpersonal, communication and organizational skillsExcellent computer skills; working in a computerized environment would be an assetPrevious experience working on a Mitel console is preferredAbility to work independently, with proven decision making skillsAbility to work well under stressDemonstrated good attendance and performance records with the ability to maintain these same standardsDemonstrates a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with organizations related policies, health and safety legislation and best practices and completing relevant mandatory education as requiredWork Schedule:7 days a week, days, evenings and night shiftsPlease note schedules may change due to operational needs.Compensation:CUP C03Range:$28.69 - $32.28Who we are:Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.Oak Valley Health Equity, Diversity, Inclusion and Belonging statementOak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.