Communications Advisor

Desjardins Group; Gaspésie–Îles-de-la-Madeleine; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading financial services cooperative in Quebec seeks a Communications Support Specialist for a 12-month temporary position. The incumbent will assist caisse managers in implementing communication solutions, manage social media communities, and oversee various community engagement activities. Required qualifications include a Bachelor's degree and relevant experience in communication methods. This role offers a competitive salary, annual bonus, flexible vacation, and a defined benefit pension plan.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of one year of relevant experience.
• Knowledge of French spelling and grammar required.
• Familiarity with the democratic structure of caisses.

Responsibilities

• Participate in the development of the annual communications activities plan.
• Ensure a positive image of the caisse and monitor service quality activities.
• Manage social media communities and oversee comment relevance.

Skills

Knowledge of communication and advertising methods

Interpersonal savvy

Customer focus

Business insight

Education

Bachelor's degree in a related field

Job description

Temporary position for 12 months.

The incumbent assists, supports and advises caisse managers in selecting, applying and implementing communications solutions, practices, programs and tools. More specifically, you will be required to:

• Participate with the caisse management committee to develop the annual communications activities plan within the allocated budget. Provide advisory support to managers on communication activities for various client segments, community organizations, officers, managers and employees, and help them carry out these activities.
• Ensure and uphold a positive image of the caisse and Desjardins Group by identifying potential risk situations and informing the caisse’s general manager and the various partners involved. Monitor activities related to service quality for members and clients (for example, surveys and complaints).
• Receive and analyze sponsorship, donation and fundraising requests and make recommendations, and conduct follow-ups, such as those related to contributions made. Help produce the caisse’s social responsibility report.
• Analyze, select and ensure the quality of communication methods intended for members and clients, (for example, letters and mass mailings). Produce and communicate information (for example, for local and internal newspapers).
• Support caisse representatives in maintaining business relationships with various client groups and community organizations. Helps organize events (e.g., information sessions, seminars, School Caisse activities)
• Manage social media communities by writing information content for posts (for example, advertising and videos) and ensure the relevance and consistency of comments and interactions.
• Identify needs and follow up on ad placement guidelines, in collaboration with various partners.
• Follow up on Desjardins’s merchandising proposals (for example, order promotional materials for the caisse).
• Help organize logistics for caisse events (for example, annual general meeting and special general meeting) and oversee the production of the annual report.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of one year of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French spelling and grammar required
• Knowledge of products and services for members, products and services offered by Desjardins Business centres, components and distribution networks, and products and services offered by competitors
• Knowledge of the external environment
• Knowledge of communication and advertising methods, techniques and resources
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of policies, legislation, standards and ethics governing the operations of the caisse and its centres
• Knowledge of service standards
• Familiarity with the democratic structure of caisses and Desjardins Group

Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning.

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!