Commercial Services Support Officer

Alterna Savings; Ottawa; On-site; CAD 46,000 - 48,000; Full time

Job summary

Alterna Savings & Credit Union Ltd. is seeking a Commercial/SME Loan Support Officer to join our Ottawa team. The role supports account management, ensures loan funding processes and compliance, and collaborates with Banking Operations and Finance to deliver seamless service to members.

The ideal candidate has post-secondary education, 3+ years in financial services, strong MS Office skills, and excellent communication. This full-time position offers market compensation and career growth.

Qualifications

• Post-secondary education and/or equivalent work experience preferred.
• 3+ years in a financial services capacity is preferred.
• Advanced MS Office skills with emphasis on Word and Excel.
• Strong communication skills, written and verbal including confident and assertive telephone manner.
• Demonstrated ability to work independently and in a team environment.
• Proven organizational skills and demonstrated ability to prioritize and multi-task.
• Strong analytical personality.

Responsibilities

• Respond to inquiries from clients/members.
• Apply problem solving skills to meet service standards.
• Identify and implement service/process improvements.
• Organize, schedule and monitor activities for efficient member service.
• Manage loan disbursements and related documentation.
• Set up loan details onto Wealthview and review conditions.
• Ensure compliance with regulatory and AML requirements.
• Coordinate with Banking Operations, Treasury, Wires and Finance for seamless service.

Skills

MS Office Proficiency

Strong communication

Independent worker

Organizational skills

Analytical mindset

Education

Post-secondary education or equivalent

Tools

Wealthview

Job description

Job Details

Description

Company: Alterna Savings & Credit Union Ltd.

Job Type: Full-Time

Target Salary Range: $45,500-$48000

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

Vacancy Status: This job posting is for an existing vacancy

Scope of Position

The CSSO works with account management staff and the leadership team to provide effective service & fulfillment for Alterna’s Commercial and SME/Community portfolio members. The CSSO provides support in transaction and portfolio administrative matters to the account management staff.

Major Responsibilities

• Respond to inquiries from clients/members.
• Apply problem solving skills in solving issues and to meet service standards.
• Bring issues forward for improvement in service to customers and efficiencies in processes.
• Organize, schedule and monitor activities to ensure a smooth workflow that promotes efficient member/client service, retention and problem resolution.
• Loan disbursements of conventional & CMHC-insured mortgage loans, and construction/ progress draws.
• Instruct solicitor or FCT and external property insurance consultant.
• Review loan files to identify any special conditions as per the commitment letter and if applicable, per CMHC’s special conditions.
• Responsible for ensuring that all supporting documents and pre-funding conditions have been received and satisfied prior to advancing funds.
• Set up of all loan details onto Wealthview banking system from various sources, including commitment letter, CMHC special conditions, legal documents etc.
• Calculation of interest adjustments, holdbacks, etc.
• Posting of all loan disbursements, renewals and annual/interim credit reviews onto Wealthview banking system, ensures all advances balance and the reconciliation of any discrepancies.
• Completion and final review of assigned files post funding, preparation of client welcome letter.
• Obtain and review legal final document package as per mortgage Commitment and update system.
• Ensure that our new membership and related credit approval and funding process adhere to legal/regulatory and AML requirements.
• Provide statements for assumptions and discharges from mortgage system
• Review and analyze annual insurance requirements.
• Prepare discharge documents and other related security documents for signature.
• Perform changes to loans and update Wealthview system appropriately.
• Accountable to monitor and ensure follow-up action on upcoming and expired Insurance Policies and PPSA maturities in a support capacity to the account management team.
• Manage the relationship with Banking Operations, Treasury, Wires, and Accounting/Finance departments to ensure a seamless Service & Fulfillment experience for members.
• Accountable to monitor and ensure appropriate follow-up action on delinquencies and unauthorized overdrafts for the respective account management team.
• Ensure all daily, weekly, monthly reporting is completed accurately and within committed time frames.
• Liase with DICO, Internal and External Auditors
• Manage and maintain all filing systems.
• Credit Log Updates
• Contact (annually) our approved solicitors for their excess professional liability insurance polices
• Perform administrative functions such as placing supply order, calendar input, booking of facilities, etc. as needed
• Complete special projects as assigned by management

Qualifications

• Post-secondary education and/or equivalent work experience preferred
• 3+ years in a financial services capacity is preferred
• Advanced MS Office skills with emphasis on Word and Excel
• Strong communication skills, written and verbal including confident and assertive telephone manner
• Demonstrated ability to work independently and in a team environment
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Strong analytical personality

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for nine consecutive years.

• We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
• Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
• Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants