Commercial Sales Associate

Sherwin-Williams; Victoria; On-site; CAD 40,000 - 55,000; Full time

Job summary

A retail paint company located in Victoria is seeking a customer-focused individual to work as a branch coordinator. The role involves assisting commercial paint customers, ensuring customer satisfaction, and managing product sales. Ideal candidates should possess a valid driver's license, have strong communication skills, and be able to lift materials as needed. Experience in retail or customer service, as well as knowledge of paint products, is preferred.

Qualifications

• Must be at least eighteen (18) years of age.
• Valid, unrestricted Driver’s License is required.
• Ability to lift and carry up to 50 lbs frequently and up to 70 lbs occasionally.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs.
• Process sales transactions accurately and consistent with policies.

Skills

Excellent customer service

Sales ability

Communication skills

Education

High School diploma or Certificate of Adult Education Completion (CAEC)

Job description

Overview

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. The individual selected for this role will be expected to work at Store #8922, located at: 524 Culduthel Road Victoria, BC V8Z 1G1.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Preferred Qualifications:

• Have a High School diploma or a Certificate of Adult Education Completion (CAEC)
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Sug gest ways to improve sales