Commercial Project Coordinator

The Brick; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading retail furniture company in Edmonton is seeking a team-oriented individual for a customer service role. Responsibilities include coordinating service calls, processing sales orders, and addressing customer inquiries. Ideal candidates should have at least 5 years of customer service experience, strong communication skills, and a positive attitude. The role offers competitive remuneration and opportunities for career progression.

Benefits

Comprehensive benefits package

Competitive remuneration

Employee discounts

Qualifications

• Minimum 5 years customer service or sales experience.
• Excellent telephone manner.
• Strong working knowledge of MS Office programs.

Responsibilities

• Basic forecasting and business analysis.
• Coordinate service calls for furniture and appliances.
• Respond to customer inquiries and offer solutions.

Skills

Customer service experience

Communication skills

Problem-solving skills

MS Office skills

Education

High school diploma or equivalent

Job description

Is this job for you?

Do you have experience leading a team?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous commercial division!

Responsibilities

• Basic forecasting and business analysis
• Processing service concerns within the first year
• Coordinate service calls for furniture and appliances
• Respond to customer inquiries and offer solutions
• Process sales order confirmations for builders and large contracts
• Co-ordinate product reservations and deliveries for large contracts
• Organizing builder/special project deliveries
• Consistently follow up with customers on the progress of customer service related issues
• Other duties as assigned periodically

Qualifications

• High school diploma or equivalent
• Minimum 5 years customer service or sales experience
• Excellent telephone manner
• Excellent verbal and written communication skills
• Strong working knowledge of MS Office programs
• Creative problem solving skills
• A positive and enthusiastic attitude

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]