Commercial Mid-Market Leader (Central Region)

CNA; Toronto; On-site; CAD 140,000 - 190,000; Full time

Job summary

CNA is seeking an Officer responsible for delivering underwriting excellence across a product line. You will implement strategies, monitor profitability, and collaborate with risk, actuarial, claims and compliance teams to ensure governance and performance.

The role requires deep underwriting knowledge, leadership, and the ability to drive results while maintaining strong stakeholder relationships. A bachelor's degree is required and CIP or similar designation is preferred.

Qualifications

• Bachelor's degree in a related discipline or equivalent.
• Typically 10+ years of related work experience, with 5+ years in management.
• Chartered Insurance Professional (CIP) or other designations preferred.

Responsibilities

• Implements strategic objectives and underwriting strategies for a product line.
• Ensures profitability, growth and operational efficiency through risk assessment.
• Evaluates underwriting performance with financial analysis and reporting.
• Monitors pricing programs and adherence to underwriting authority.
• Collaborates with Risk Control, Actuarial, Claims, Operations and Compliance.
• Provides guidance in development of underwriting tools and training.
• Leads staff with talent management and succession planning.

Skills

Leadership

Strategic thinking

Underwriting

Risk assessment

Communication

Team management

AI tools (Copilot)

MS Office

Education

Bachelor's degree

CIP designation (preferred)

Tools

Microsoft Office

Copilot

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Officer position responsible for providing overall underwriting excellence through management for a product line or segment. Ensures effective management and implementation of strategic objectives and policies for a product line or segment, in accordance with the company's strategic plans. JOB DESCRIPTION: Essential Duties & Responsibilities

• Implements strategic objectives, underwriting strategies and best practices with substantial impact on the short-term success of a product line or a segment.
• Ensures the achievement of continued profitability, growth and/or operational efficiencies for a product line or segment through assessment of risk tolerance, market appetite and emerging risk issues.
• Evaluates underwriting performance based on financial analysis. Includes rate, reserve adequacy, operational, planning and product reviews. Provides results to members of the underwriting management team and develops plans to resolve issues.
• Monitors the usage and profitability of alternative pricing programs.
• Drives adherence to underwriting authority delegation, audit criteria and catastrophe management for a product line or segment.
• Collaborates with business partners in Risk Control, Actuarial, Claim, Operations and Compliance to address governance and compliance issues related to underwriting practices.
• Provides guidance and direction in the development of underwriting and training tools.
• May lead, direct and have full management accountability for staff in area of responsibility with an emphasis on talent management and succession planning in accordance with strategic direction.
• May take lead responsibility for the development of underwriting strategies and position papers for emerging issues when assigned.
• May maintain relationships with branches, brokers, agents and customers to assess risk tolerance, market appetite and emerging issues.

• In-depth technical knowledge of underwriting theories and practices within the insurance field.
• Ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team and/or matrix environment.
• Leadership and management skills, demonstrating integrity and professionalism.
• Ability to drive results by identifying, and resolving problems within scope of responsibility.
• Knowledge of the insurance industry, its products and services.
• Strong knowledge of Microsoft Office Suite and other enterprise business tools, including responsible use of AI enabled technologies (such as Copilot or similar) to enhance efficiency, analysis and workflow in accordance with company policies.

• Bachelor's degree in a related discipline, or equivalent.
• Typically a minimum of 10 years of related work experience, with five years management experience.
• Chartered Insurance Professional (CIP) or other insurance designations preferred.

Please note that this posting is for an existing vacancy. At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.