Commercial Lines Account Associate, Complex Risks Unit

HUB International; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance brokerage in Toronto is seeking a skilled Commercial Account Associate to support their Complex Risk Unit. The role involves managing client communications, document preparation, and operational efficiency in account servicing. Ideal candidates should possess a valid RIBO license, 3+ years of commercial insurance experience, and strong technical proficiency. This position offers competitive compensation and a supportive work environment.

Benefits

Competitive compensation package

Flexible working arrangements

Company-matched RRSPs

HUB-sponsored training programs

Discounts on events and personal insurance

Qualifications

• Experience in market negotiations on commercial policies is an asset.
• A solid team player who possesses independence of thought.
• Proactive client-focused approach.

Responsibilities

• Manage client communications and respond to inquiries.
• Support client meetings with accurate documentation.
• Submit insurance applications to underwriters and follow up.

Skills

Strong technical proficiency

Time management

Client management skills

Detail-oriented

Strong organization and prioritization skills

Effective negotiation and follow-up skills

Education

Valid RIBO license

Typically 3+ years of commercial insurance experience

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Applied EPIC or similar insurance broker management systems

Job description

About The Role

We’re seeking a skilled Commercial Account Associate to support our Complex Risk Unit team in Toronto. This role is ideal for someone with strong technical proficiency, excellent time management, and a solid background in property and casualty insurance. You'll play a key role in account servicing, client support, and operational efficiency.

What You’ll Do

• Manage client communications, respond to inquiries, and prepare renewal packages, certificates, and policy summaries.
• Support client meetings with accurate documentation and thorough preparation.
• Set up and maintain compliant client files (digital and physical) according to HUB standards.
• Perform policy reviews, calculate provincial taxes, and prepare premium finance quotes.
• Submit insurance applications to underwriters, follow up on responses, and support market negotiations.
• Track expirations, manage abeyances, and ensure timely issuance of binders, policies, and other documents.
• Oversee account receivables, invoicing, and assist with collections to meet Days Sales Outstanding (DSO) targets.
• Maintain data accuracy in broker systems, produce reports, and respond to third‑party information requests.

Qualifications and expertise that pave the way for Success

• Valid RIBO license Required
• Typically, 3+ years of commercial insurance experience
• Experience in market negotiations on commercial policies is an asset
• Strong aptitude to learn new risks along with a desire to keep up to date with emerging trends
• Results‑oriented and passionate, with a strong sense of accountability and client management skills
• Detail‑oriented with strong organization and prioritization skills
• A Solid team player who also possesses independence of thought
• Proactive client‑focused approach with effective negotiation and follow‑up skills
• Proficient in Microsoft Office: Word, Excel (formulas and pivot tables), PowerPoint and OutlookExperience with Applied EPIC or similar insurance broker management systems

Elevate Your Career with HUB International

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/

Your Advancement and Well‑being: Our Priority

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package, including incentives, bonuses, and additional earning opportunities.
• Work‑Life Balance: Take advantage of flexible working arrangements and generous time‑off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits: Access a robust benefits package, including company‑matched RRSPs, designed to support you and your family.
• Professional Growth: Advance your career with HUB‑sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed.
• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding.

Culture and Belonging: Our Commitment

At HUB International, we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings, creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process, we encourage you to let us know—we’re here to support you. At HUB, building an inclusive workplace isn’t just part of what we do, it’s at the heart of who we are.

Service: Our Ethos

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference.

When you join HUB, you’ll find more than just a career, you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact.

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